26-27 School IT Support Specialist (part-time)

The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments., * Provide first-level technical support to staff and students for hardware, software, network, and account-related issues.

• Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards.
• Maintain a help desk ticketing system and ensure timely resolution of requests.

Systems & Network Maintenance

• Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology.
• Monitor network performance and assist with troubleshooting connectivity issues.
• Maintain an accurate inventory of IT assets and manage device check-in/out procedures.

User & Security Management

• Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms.
• Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security.

Instructional Technology Support

• Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.
• Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments).

Technology Planning

• Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives.
• Recommend improvements to enhance system reliability and efficiency., * Other duties as assigned to ensure successful and effective operations of the office/administration and the school

Do you have experience in Customer communication?, Do you have a Associate's degree?, * have a passion for instructional technology, the commitment to support student achievement, and the critical thinking skills that will set our staff and students up for success in college and beyond?

• believe that potential, not zip code, should determine a student's trajectory for their future?
• believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life?
• possess the willingness to collaborate with your colleagues and our school families, doing "whatever it takes," to make our vision for our students a reality?, * EDUCATION: Associate degree or equivalent experience in Information Technology, Computer Science, or related field
• EXPERIENCE: 2-3 years in an IT role, preferably in an education facility, * Strong troubleshooting skills with Windows, ChromeOS, and macOS devices
• Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP).
• Excellent communication, organization, and customer service skills.
• Ability to work independently and collaboratively in a school setting.
• Experience with student information systems (SIS) and learning management systems (LMS).
• Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF.
• CompTIA A+, Network+, or similar certifications preferred.

• School-based environment with frequent interaction with students, teachers, and administrators.
• May require occasional lifting of equipment (up to 40 lbs).
• Occasional evening or weekend hours during major technology upgrades or events.
• Periodic travel between Spark Academy and GLOW Academy campuses as needed., COMPENSATION: Commensurate with experience

At the heart of GLOW Academy is a focus on "whole girl" education. We seek to foster the growth of leadership and confidence in our students and build and sustain family support, all while engaging all of our students in a rigorous college preparatory program. This means that GLOW emphasizes the following areas to ensure that each girl has a successful 6-12 experience and continues on to college: leadership development, early college and career awareness, health and wellness and expanded opportunities in science, technology, math and the arts. Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their children's most important years., At GLOW and Spark, we recognize that staff and teachers are the heart of the instructional program at our school. Therefore, the Girls Leadership Academy of Wilmington and Spark Academy are committed to the recruitment and retention of the highest caliber staff and educators dedicated to our mission and our students. We get excited about staff and educators who are fired up about learning; who want to spend their time discussing, preparing and immersing themselves in the work that they do; and who yearn to work collaboratively with their colleagues to build a truly exceptional experience for students. We're looking for educators who believe that family and community partnerships are crucial and who build relationships that support student learning and success. We value a hunger for feedback and the desire to engage in an ongoing process of reflection and growth for students and faculty. The ideal candidate will have experience in instructional technology and network management, ideally in a charter school environment, and feels competent to work in a diverse and ever-changing learning environment. We are looking for staff who understand that learning is a lifelong endeavor and who wish to continue to grow and learn as professionals, taking risks, and refining their skills for the benefit of the students we serve.