Amazon Connect Engineer/Lead Developer - 12-Month Contract - Swindon

Hamilton Barnes
Swindon, United Kingdom
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Swindon, United Kingdom

Tech stack

JavaScript
Automatic Call Distributor
Artificial Intelligence
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Computer Telephony Integration
DevOps
Amazon DynamoDB
Identity and Access Management
Python
Machine Learning
Natural Language Processing
Routing
Node.js
Systems Integration
Amazon Connect
AWS Lambda
Cloudformation
Functional Programming
Cloudwatch
Api Gateway
REST
Terraform
Amazon Lex

Job description

Contracting role based in Swindon (Hybrid, 2 days in office) for a 12-month engagement within the financial services sector. You will design and deliver secure, scalable AWS-based contact centre solutions covering voice, chat, IVR, and assisted service - including integrations with customer applications and LivePerson - working directly with stakeholders to enhance customer experience across an omnichannel environment., * Design, develop, and implement Amazon Connect-based omnichannel contact centre solutions including contact flows, IVR, routing strategies, queues, and agent experiences

  • Develop Back End integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, and REST APIs
  • Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, and Kendra
  • Support CI/CD pipelines, infrastructure-as-code (Terraform/CloudFormation), and DevOps practices
  • Monitor, troubleshoot, and optimise production environments in line with enterprise standards and cloud best practices

Requirements

  • Strong hands-on Amazon Connect experience - contact flows, routing, and integrations - essential
  • Proven experience with core AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, and S3
  • Proficiency in Node.js, Python, or JavaScript with REST API development experience
  • Solid understanding of contact centre technologies - IVR, ACD, CTI, call recording, and NLP
  • Knowledge of IAM, security, compliance, and cloud governance
  • 4-6+ years overall experience with 3-5 years specifically on Amazon Connect
  • AWS certification (Solutions Architect or Developer) - preferred

Apply for this position