Senior Information Systems Engineer 2

A highly skilled and experienced NICE CX specialist is needed to design and deliver advanced contact center solutions. This position focuses on deep technical expertise in NICE CXone, NICE scripting, and AI-driven customer experience capabilities. The role emphasizes building scalable, high-performance solutions that enhance agent workflows, automate customer interactions, and improve overall service delivery.

This individual will design, develop, implement, and maintain NICE-based solutions, ensuring system stability, seamless integrations, and exceptional user experience. Strong focus will be placed on scripting, automation, and AI to optimize business processes and customer outcomes., * Design, develop,test and implement custom solutions within the NICE CXone ecosystem with a strong emphasis on scripting and automation.

• Develop and maintain NICE Studio scripts, including advanced IVR flows, call routing logic, and event-driven workflows.
• Build and enhance integrations between NICE CXone and enterprise systems using APIs and event -driven architecture- web services,webhooks,REST and SOAP APIs.
• Create reusable scripting frameworks and components to accelerate development and standardize solutions.
• Troubleshoot complex issues across contact center platforms, integration layers, and scripting logic.
• Collaborate with stakeholders to gather business requirements and translate them into scalable NICE-based solutions.
• Develop and implement AI-driven automation, including conversational IVR, NLP, and intelligent routing.
• Optimize agent experience through workflow automation, screen pops, and contextual data delivery.
• Create and maintain documentation for scripts, integrations, workflows, and technical designs.
• Conduct code reviews and provide technical mentorship to team members.
• Monitor system and script performance, identifying opportunities for optimization and resiliency improvements.
• Implement best practices for security, performance, scalability, and maintainability.
• Stay current with NICE CXone innovations, scripting capabilities, and emerging AI technologies.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in solution engineering or development focused on NICE CXone.
• Strong hands-on experience with NICE Studio scripting and workflow development.
• Proven experience designing IVR systems, call flows, and intelligent routing strategies.
• Experience in Digital multichannel: Chat, SMS, email, and voice design and integration.
• Strong understanding of contact center technologies, telephony, and operational workflows.
• Experience integrating contact center platforms with enterprise systems using APIs.
• Proficiency in REST, SOAP, JSON, and XML integrations.
• Proficiency in at least one programming language (JavaScript, Python, Java).
• Familiarity with AI technologies such as NLP, conversational AI like Cognigy, and automation platforms.
• Understanding of authentication protocols (OAuth, SAML, JWT).
• Experience with NICE modules such as Quality Management, Workforce Management, analytics, predictive dialer, Auto Summary, Auto Scoring and automation tools.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and collaboration skills.
• Strong working experience in Integrations with Salesforce,ServiceNow, and Snowflake.
• Strong understanding of contact center KPIs, reporting, and analytics.

We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $89,000 - $125,000 annually, and will be based on a number of additional factors including skills, experience, and education., $89,000.00

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference.