Hardware Installation Eng - Upgrades - Identify Product - FIeld/Travel HW
Role details
Job location
Tech stack
Job description
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. NOTE: This position is open to all locations within the continental United States, as long as residence is within one hour from a major airport. Extensive travel up to 75% required., * Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
- Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking installs and upgrades a limited range of company products according to technical documentation and company guidelines to ensure that customer's equipment operates efficiently.
- Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
- Works under limited direct supervision.
Requirements
- Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
- Knowledge of and professional technical experience with micro-computers/PC based systems.
- Customer focused attitude.
- Articulate and skilled in interpersonal communication.
- Fluency in the local language and in English, both written and spoken.
Other Desired Skills and Knowledge: * Unix knowledge required.
- Basic computer usage and debugging skills.
- Fundamental knowledge of networks and networking techniques.
- High School Degree or equivalent
- 0 - 1 year of experience.
- Basic understanding of imaging systems.
- Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.
- Familiar with business tools such as all Microsoft Office products with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
- Desire to build a career here.
Benefits & conditions
$50,210 - $69,036
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.