onsite Tier 1 IT Support Specialist

Mac OS Operations CompTIA A+ User Accounts Desktop Support Customer Service CompTIA Network+ Slack (Software) Google Workspace Self-Sufficiency Help Desk Support Business Valuation Service Management Full Stack Development Azure Active Directory Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), Our customer is seeking a part-time, onsite Tier 1 IT Support Specialist in Boulder, CO to work 20 hours / week to serve as the primary point of contact for local IT support as the company transitions responsibilities from its closing West Coast operations.

Customer will be open to working any 20 hours during a 8-5pm, Mon-Fri shift.

This individual will support ~30 onsite employees and contribute to a broader U.S. employee base (~200 users) by handling hardware, software, and user access issues.

Key responsibilities include:

• Acting as first-line IT support for tickets, walk-ups, and remote employees

• Troubleshooting common hardware, software, and access issues

• Supporting MacOS (primary), Windows, and Chromebook environments

• Managing user accounts (Entra ID, Google Workspace)

• Performing onboarding/offboarding and device provisioning

• Troubleshooting printers, Wi-Fi, and network connectivity

• Managing endpoints using Microsoft Intune

• Documenting all work and escalating complex issues appropriately, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs It Support Specialist TEKsystems Boulder, CO*Hybrid JIRA Mac OS Operations Management CompTIA A+ Adaptability Communication User Accounts Issue Tracking Customer Service CompTIA Network+ Google Workspace Technical Issues Help Desk Support Device Management Business Valuation Service Management Full Stack Development Azure Active Directory Collaborative Software Artificial Intelligence Business Transformation Virtual Private Networks (VPN) Financial Technology (FinTech) Information Technology Operations Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support IT Support Specialists - 20 Hour/week TEKsystems Boulder, CO*Hybrid JIRA Mac OS Operations CompTIA A+ User Accounts Desktop Support Customer Service CompTIA Network+ Slack (Software) Google Workspace Self-Sufficiency Help Desk Support Business Valuation Service Management Full Stack Development Azure Active Directory Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

This role requires someone who is highly customer-focused, self-sufficient, and comfortable working in a fast-paced, startup-like environment while serving as the sole onsite IT presence.

Skills

Enterprise tools, Windows, Mac, Intune, Entra ID, Google Workspace, Desktop Support, Help Desk, Endpoint Support, Jira service management, Microsoft Intune, Google workforce administration, Microsoft Entra, slack, Certifications (CompTIA A+, Network+), Knowledge base documentation experience, Microsoft Entra ID / Azure AD experience

Top Skills Details

Enterprise tools, Windows, Mac, Intune, Entra ID, Google Workspace, Desktop Support ,Help Desk, Endpoint Support

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.