Systems Administrator

The System Administrator is responsible for maintaining the reliability, security, and performance of the organization's IT infrastructure and providing Level 1-3 support. This role oversees servers, networks, applications, and related systems to ensure consistent availability and optimal operation. The System Administrator performs system monitoring, troubleshooting, patching, and upgrades; manages user accounts and access; and supports IT policies, standards, and cybersecurity requirements. The position also partners with internal teams/customers and external vendors to resolve issues, implement new technologies, and support organizational initiatives. Strong problem-solving skills, attention to detail, and a customer-focused approach are essential for success in this role., INFRASTRUCTURE SUPPORT:

• Asset Management - Inventory/ Purchasing/ Deployment/ Disposal

• Creation and removal of accounts in Windows Active Directory environment.

• Administer, support and build servers

• Virtualization (Hyper-V)
• Domain Controllers
• File Servers and Storage management (including backups - VEEAM)
• Intranet (SharePoint)
• SQL Server
• Special Application Servers

• Maintain security for entire environment (Anti-virus and Security Patches)
• Performing routine audits of systems and software.
• Maintain desktop/laptop/ register builds (Windows 11/10)
• Administer and support Network Printers.
• Administer and support Software Deployment (ManageEngine / InTune) and unattended installations (SCCM).

• Install and configure new hardware and software.
• Apply operating system updates, patches, and configuration changes.
• Responsibile for documenting the configuration of the system.

• Troubleshoot any reported problems.
• Ensure that the network infrastructure is up and running.

NETWORK SUPPORT:

• Administrate network infrastructure (WAN and internet) including:

• Data Center
• Corporate offices
• 20+ Stores
• Remote Access (VPN)

• Assure Network performance, redundancy and security

• Audit support - network scanning
• Router/Switch/Firewall configuration
• WiFi configuration
• Internet Proxy
• Wiring as needed

• Administer and support all Routers Switches.
• Administer and support Network Backbone.
• Administer and support Firewall and VPN Tunnels.

PHONE AND COMMUNICATON SUPPORT:

• VOIP - 8X8
• Mobile Device support and management
• Administer and support Building Security System

CUSTOMER SERVICE:

• Provide technical support

• Handle day-to-day end user support.
• Support access requests for O365 User accounts.
• Coordinate with local and global support to resolve user problems and work within established procedures for user support.
• Communicate effectively with local business areas including corporate office, warehouse(s), 20+ retail stores (MyPOS) and remote users/events (i.e., warehouse sales/roadshow).
• Evaluate, prioritize, and respond to service requests with a resolution.
• Cross train with other team members.
• Be available for on-call duties on nights and weekends when required.
• Perform Ticket Tracking and Follow-up.

• Others:

• Develop and facilitate end user hardware and software training.
• Experience dealing with vendors for support resolution.
• Provide input on IT expenses/budget.

Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent technical certification.3+ years related hands-on experience within a professional services environment.

• Knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.

• Advanced troubleshooting, resolve remote access issues both software and hardware.

• Must have prior experience working on a Help Desk.

• Intermediate or better knowledge of networking (PaloAlto, Fortinet).

• Intermediate knowledge of Phone Systems (8x8 experience is a plus).

• Must have advanced experience working in a Windows environment (Windows Server 2016 and 2012; Windows 11/10)

• Working knowledge of MS Office Applications and Adobe Reader, Acrobat and Photoshop.

• Working knowledge of MS Office 365 applications.

• Baseline knowledge of SAP components.

• Excellent written and verbal communication skills.

• Ability to work effectively as a team member in a fast paced, dynamic, deadline-driven environment; must be able to multi-task., * Experience in a retail-focused organization.

• Microsoft certification preferred.

• Experience in Windows IOT setup, administration, maintenance and security for remote POS devices/ digital signage devices.

• Familiarity with ITIL service management best practices.

Pay Range: $80,000-$92,000