Help Desk Technician

At Technik, we provide managed IT services to businesses, organizations, and medical facilities throughout Southeast Michigan. From day-to-day IT support to networking, cloud solutions, business phone systems, security cameras, and access control, we help our clients keep their technology running smoothly., As an IT Help Desk Technician, you'll be the first point of contact for clients experiencing technical issues. You'll troubleshoot problems, provide excellent customer service, and work alongside experienced engineers to keep our clients productive., * Respond to client support requests by phone, email, and remote support

• Troubleshoot Windows PCs, Microsoft 365, printers, email, and common software issues
• Install, configure, and deploy computers, monitors, and other hardware
• Create, modify, and disable user accounts in Active Directory and Microsoft 365
• Set up new employee workstations and assist with onboarding
• Troubleshoot basic network connectivity and wireless issues
• Document work performed and maintain accurate ticket notes
• Escalate server, networking, and infrastructure issues when appropriate
• Travel to client sites throughout Southeast Michigan when onsite support is needed (mileage reimbursed or use of a company vehicle)
• Assist senior technicians with structured cabling projects and other onsite hardware installations when needed (training provided and willingness to learn is important)

• 1-2 years of IT support experience or equivalent education
• Experience supporting Windows 10 and Windows 11
• Familiarity with Microsoft 365
• Basic knowledge of Active Directory user management
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and switching
• Strong troubleshooting and customer service skills
• Excellent communication and time management skills
• Ability to work independently while contributing to a team

Technologies You'll Work With

You'll gain experience supporting a wide variety of business technologies, including:

• Windows 10 & 11
• Windows Server
• Microsoft 365
• Active Directory
• VMware
• Business networking
• Remote monitoring and management tools
• & more!

Other Requirements

• Valid driver's license and reliable transportation
• Ability to travel to client locations throughout Southeast Michigan (mileage reimbursed or use of company vehicle)
• Must be able to pass a State of Michigan LEIN/CJIS background check
• Ability to sit, bend and twist. You must be able lift up to 50 pounds, * Help Desk: 1 year (Required)

Pulled from the full job description

• Paid training
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * Healthcare stipend
• 3% SIMPLE IRA
• Paid Time Off & vacation
• Quarterly performance bonuses
• Year-end profit sharing
• Paid training and certifications
• Opportunities for career growth, Job Types: Full-time, Permanent

Pay: $17.00 - $24.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

At Technik, we believe great employees deserve the same level of support we provide our clients. We're a close-knit team that values collaboration, continuous learning, and doing the job right. You'll work alongside experienced IT professionals, gain exposure to a wide range of technologies, and have opportunities to grow your skills., At Technik, we don't expect you to know everything on day one. We believe in mentoring our team, investing in training, and providing opportunities to learn new technologies.