IT Support Team Leader

Robert Walters plc
Birmingham, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Birmingham, United States of America

Tech stack

Microsoft Active Directory
Android
Antivirus Softwares
iOS
Computer Security
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Local Area Networks
Network Protocols
Office Suite
Software Vulnerability Management
Scripting (Bash/Python/Go/Ruby)
Office365
Firewalls (Computer Science)
Information Technology
Laptops
User Accounts

Job description

Robert Walters is working in partnership with a leading international business with operations across the UK, Ireland, and Europe, specializing in the distribution of essential products and services that support a wide range of industries. With a strong focus on innovation, operational excellence, and customer satisfaction, they are committed to delivering high-quality solutions that drive growth and efficiency.

Due to continued growth, they are keen to appoint an experienced an IT Support Team Leader to be based out of the Birmingham offices on a hybrid basis.

IT Support Team Leader: Duties

  • Provide line management & leadership to the support team
  • Provide hands on technical support
  • Smooth operation of internal IT systems
  • Support internal and external stakeholders
  • Develop teams' capability and line management
  • Resolve service requests and incidents
  • Onsite and remote support
  • Manage IT support ticket systems
  • Manage technical licenses and work with vendors
  • Install/Update applications
  • Setup/Manage existing user accounts - permissions, passwords

Requirements

  • Line management of a technical team
  • Budget management/cost reporting
  • Experience of managing through an ITSM system/managing services
  • Technical project management experience
  • Cyber security tools - EDR, anti-virus, vulnerability management, Scripting
  • Support of office applications: O365, Teams, Email, Mobile
  • Firewall Config. - Palo Alto devices
  • Network Protocols - VPNs, Lans DNs, DHCP, Wireless
  • Managing accounts: Active Directory, Entra ID
  • IT Hardware experience: Desktop, Laptops, iOS, Android

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