Senior Application Engineer (Jira ITSM)

• Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows
• Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives.
• Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.
• Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.
• Mentor junior engineers and specialists, supporting their development and promoting best practices.
• Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.
• Ensure compliance with engineering governance, ITSM processes, and cyber security policies.

• Solid experience in supporting, configuring, and enhancing ITSM platforms (e.g. Jira Service Management or similar)
• Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions.
• Understanding of application lifecycle management, integration patterns, and secure-by-design principles.
• Strong communication and collaboration skills across engineering and business teams.
• A proactive mindset with a passion for continuous improvement and knowledge sharing.

Core areas (must have):

• Enterprise application support, configuration, and enhancement
• ITSM platform configuration and support (e.g. Jira Service Management or similar)
• Configuration of workflows across incident, problem, and change management processes
• Integration of ITSM platforms with monitoring, identity, and automation tooling
• Application lifecycle management (deployment, maintenance, upgrades, decommissioning)
• Integration patterns and identity management (e.g. SSO, RBAC, API integration)
• Secure-by-design principles and application security practices
• Technical problem solving and resolution of application-related issues
• Collaboration with engineering, service management, and business teams
• Experience working within ITIL-aligned service environments
• Delivery within enterprise / secure / defence environments

Desirable:

• Jira Service Management (or similar ITSM platforms)
• ITIL process design and optimisation
• API-led automation and workflow orchestration
• Integration with alerting, monitoring, and incident management systems
• Reporting, dashboards, and service performance metrics
• Experience integrating with enterprise services (Active Directory, identity platforms)
• Exposure to DevOps / CI-CD practices
• Experience working in secure or regulated environments

Pulled from the full job description

• Employee discount
• Company pension
• Private medical insurance
• Discounted gym membership
• Flexible schedule, At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance.
• Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks.
• Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
• Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships.
• Flexible Working: Flexible hours with hybrid working options.

Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity., Are you ready to support and enhance enterprise applications that underpin national security and critical services? At Leonardo UK, our Senior Application Engineers play a key role in maintaining and improving business-critical platforms - ensuring they are secure, scalable, and aligned with operational needs. You'll work collaboratively across engineering and service teams, contributing to technical delivery and continuous improvement. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Senior Application Engineer to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services., Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.