Technical Support Analyst

We're not your typical IT team - we're fast, friendly, and fun, with a "here to serve" mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you'll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You'll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services - all while creating a positive, people-first experience. Responsibilities

• Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues.
• Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace).
• Assist with basic user provisioning, password resets, and access requests within Active Directory and identity systems.
• Help manage the hardware lifecycle-imaging laptops, setting up workstations, and assisting with software installations.
• Help create and update clear internal documentation and "how-to" guides for standard IT processes.
• Partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience.

WE'RE ON THE MOVE! Big things are happening-our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what's next.

• 0-2 years of experience in a tech support, helpdesk, or customer-facing technical environment .
• A basic understanding of operating systems (Windows and/or macOS) and core networking concepts.
• Familiarity with basic office or CRM tools (Google Workspace, Microsoft 365, Salesforce)
• Excellent troubleshooting and problem-solving abilities across IT domains.
• Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment.
• Outstanding communication skills with a customer-service mindset and a sense of humor.

Preferred Skills (Nice to Have)

• Associate's/Bachelor's degree in an IT-related field, or relevant coursework/bootcamps.
• Relevant certifications: CompTIA Network+/Security+, AWS Cloud Practitioner or Azure Fundamentals, Google IT Support Professional, etc.
• Experience with scripting or automation (PowerShell, Bash, Python).
• Experience with Mobile Device Management tools (Intune, JAMF, etc.).

• 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retirement Plans + employer match
• Paid Time Off
• Annual Growth Reviews