Field Service Supervisor

STS Technical Services is hiring a Field Service Supervisor in Catoosa, Oklahoma. This full-time, exempt role provides daily leadership, development and operational oversight for the Field Service organization.

The Field Service Supervisor maintains an active field presence while ensuring safe, efficient and high-quality execution of installation, commissioning, warranty, preventive maintenance, troubleshooting and repair work involving Air Fin Coolers, Dry Coolers, Plate Heat Exchangers and related heat transfer equipment., The Field Service Supervisor leads, coaches and develops field service personnel while supporting technician scheduling, manpower planning, customer service, quality documentation and continuous improvement initiatives., * Lead, coach and develop field service personnel

• Promote and enforce all company and customer safety requirements
• Coordinate technician scheduling and manpower planning
• Support commissioning, startup, preventive maintenance, warranty, outages and emergency response
• Review service reports and quality documentation
• Develop technician training and certification plans
• Recruit, interview, onboard and mentor technicians
• Maintain strong customer relationships
• Resolve escalated customer issues
• Coordinate with Engineering, Sales, Quality, Manufacturing, Supply Chain and Project Management
• Drive continuous improvement
• Monitor key performance indicators
• Travel between customer sites to ensure work is being completed
• Travel approximately 50 percent
• Perform all other duties as assigned

Supervisory Responsibilities

• Directly supervise field personnel
• Assign and prioritize work
• Conduct performance evaluations and coaching
• Approve timecards, PTO and schedules
• Develop succession and career development plans

This role is ideal for an experienced industrial field service leader with strong technical knowledge, customer relationship management skills and the ability to guide a team across complex field service operations., * Strong leadership and communication skills

• Customer relationship management experience
• Project planning and scheduling ability
• Ability to read technical drawings and P&IDs
• Proficiency with Microsoft Office
• Outlook experience
• Teams experience
• SAP experience
• M2M experience
• Electronic reporting experience, * Associate degree or equivalent technical experience
• 5 or more years of industrial field service experience
• 3 or more years leading technicians or field crews
• Valid driver's license
• Ability to obtain a passport and TWIC

Preferred Certifications

• OSHA 30
• NFPA 70E
• First Aid/CPR
• Vibration Analysis
• Forklift
• MEWP
• Rigging/Signal Person

STS Technical Services is aTop 100 Staffing Firmthat's partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries. Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore! If you want to speak to a Recruiting Professional directly, call1-800-359-4787. STS Technical Services is an equal opportunity employer.