NETWORK SYSTEM ADMINISTRATOR 1

Under administrative direction: Evaluates, installs, configures, and supports digital technologies-including hardware, software, and services-while monitoring performance and ensuring optimal operation. Provides network and system support, including configuration, performance tuning, troubleshooting, security hardening, documentation, and auditing for network equipment and Windows and Linux/Unix-like server environments. Supports multi-agency WAN environments. Performs other related duties as required., Team Coordination Receives and logs problems and request tickets into issue tracking system; performs trouble ticket triage, ensures appropriate details have been documented, and delegates to appropriate team members; Serves as a technical liaison between department teams and other agencies; communicates solutions; may represent the department in attending various meetings; assists with coordination of preventative maintenance and service calls.

Network Support Assists users in resolving hardware/software problems; provides troubleshooting assistance in resolving operational problems; advises and assists clients in resolving and defining network problems and obtaining solutions; serves as a technical liaison between staff teams and other agencies; adheres to department and security standards.

Documentation Creates, revises and maintains LAN documentation; documents solutions into knowledge base; prepares and maintains required records and reports; generates and maintains documentation related to project design and implementation; assists with development and implementation of LAN related policies and procedures; upkeep of the inventory databases and preventative maintenance records.

Training Communicates and/or trains staff as needed to efficiently utilize the network capabilities (equipment and LAN); attends seminars, training sessions, or conferences to enhance self- knowledge of new systems and methodologies.

Business System Analysis Gather user requirements and assess, design, implement, test, and maintain network and system solutions (hardware, software, load/capacity, security, access, and configurations); participate in implementation teams as needed; continuously evaluate and recommend products and system improvements; review and monitor hardware, network, and application performance; assists with: planning and coordination of software and system modifications, cost/benefit analyses, procurement, training, security measures and deployments as needed.

Work Environment The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment, and the employee will regularly be exposed to normal hazards associated with an office environment.

Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites, other offices and agencies
• Job is physically comfortable. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing, and repetitive motions; use hands to finger, handle, or feel
• May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 20 pounds over their head and occasionally lift and/or move up to 80 pounds (160lbs when aided by another employee or assisted lift technology) to at least chest height
• Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision

Licensing/Certification

• Possession of valid driver's license, if utilization of a motor vehicle to perform the essential functions is required.
• Must maintain current certifications, licenses.
• Meet and maintain eligibility requirements for bonding

Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below:

• Has one (1) to three (3) years of experience administrating a TCP/IP network in a mixed OS environment (Windows, Linux/Unix, MacOS, iOS, Android), or equivalent combinations of training and/or experience
• Has experience operating: managed switches, routers, firewalls, Wi-Fi access points, Microsoft Active Directory, Microsoft Windows
• Has experience and considerable knowledge of network protocols such as TCP, IP, DHCP, DNS, SMB, SMTP, SNMP, HTTP, SSL/TLS, RPC, * Has two (2) or more years of a college-level education in an Information Technology or Computer Science related discipline
• Has entry-level or higher professional certifications in related digital technology such as: CompTIA A+, CompTIA Network+, CompTIA Tech+, Cisco CCNA, CompTIA Linux+, CompTIA Security+
• Has experience administering: Microsoft Office 365/Microsoft 365/Azure/Entra, Microsoft Exchange, bare-metal hypervisors, Microsoft Windows, Linux/Unix-like operating systems

Knowledge, Skills, and Abilities

Thorough Knowledge of computer system analysis, operating systems, data network technology and protocols, cybersecurity, and network security; agile project management*; department goals, policies and procedures*, government structure and process*

Ability to troubleshoot computer systems and networks; define problems, collect and collate data, establish facts, draw valid conclusions, and determine specific actions; interpret a variety of technical material expressed both verbally and written in books, articles, manuals, etc.; maintain accurate records and documentation; prepare meaningful, accurate, and concise technical reports; communicate effectively in written, oral, and picture form; understand and discuss abstract data; handle documents and data of a sensitive or confidential nature; establish an effective rapport with employees, officials, vendors, and external agencies; cooperate with others on group projects; train others on technical systems and procedures