Jira / Smartsheet SME & Administrator

We are seeking an experienced Jira / Smartsheet SME & Administrator with deep configuration and data migration experience for a 3-6 month engagement supporting Amneal's Global Services Support team. This individual will be responsible for configuring Jira projects, workflows, boards, screens, and permissions while leading data migration activities from Jira into Smartsheet and other enterprise project management platforms. The ideal candidate combines deep Jira administration expertise with strong Agile methodology knowledge, Smartsheet administration and Resource Management experience, data migration proficiency, and a working understanding of pharmaceutical regulatory and cybersecurity considerations. This person will operate within an established IT governance framework and contribute to policy updates as the toolset and organizational needs evolve., Jira Cloud Administration & Configuration

Administer and configure Jira Cloud environments, including day-to-day management of user access, permission schemes, notification schemes, issue type configuration, and project settings.

Create and maintain projects, workflows, issue types, custom fields, screens, schemes, dashboards, and automation rules.

Manage user permissions, security schemes, project roles, and governance standards in alignment with IT policy.

Develop JQL filters, reports, dashboards, and executive-level metrics.

Configure integrations with Confluence, Microsoft Teams, Azure DevOps, GitHub, ServiceNow, and other enterprise platforms.

Document system configurations, standards, and best practices.

5+ years of Jira Administration experience, with demonstrated expertise in Jira Cloud environments.

3+ years of Smartsheet administration experience, including Smartsheet Resource Management.

Demonstrated ability to advise on and configure both team-managed and company-managed Jira projects, with a clear understanding of the governance implications of each.

Experience migrating project data from Jira into Smartsheet or comparable enterprise platforms.

Strong understanding of Agile (Scrum/Kanban) methodologies.

Experience configuring Jira workflows, custom fields, permissions, screens, and automation rules.

Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, Power Query, data validation, and complex formulas.

Familiarity with pharmaceutical or life sciences regulatory environments and GxP data sensitivities.

Cybersecurity awareness with respect to access control, data governance, and least-privilege principles.

Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications

Experience with Jira REST APIs.

Experience with ScriptRunner, Jira Automation, and Jira Expressions.

Experience integrating Jira and Smartsheet using APIs, connectors, or middleware.

Experience with Confluence administration.

Knowledge of SQL and data validation techniques.

Experience with Azure DevOps, GitHub, or ServiceNow integrations.

Atlassian Certified Professional (ACP) certification.

Smartsheet Certified Administrator or Solution Architect certification.

Technical Skills

Jira Cloud Administration

Jira Query Language (JQL)

Jira Automation & Workflow Configuration

Team-Managed & Company-Managed Project Administration

Kanban & Scrum Board Design

Smartsheet Administration

Smartsheet Resource Management

Smartsheet Dashboards, Reports, Forms & Automation

Data Mapping & Transformation

Jira-to-Smartsheet Migration

Microsoft Excel (Advanced) & Power Query

Confluence

REST APIs

Microsoft Office 365

Agile (Scrum / Kanban)