Junior IT Technician

• Directly resolve end user hardware and software issues
• Communicate with users from acceptance to completion of tasks
• Reach out to senior IT staff for guidance on higher-level issues
• Set up and configure new systems
• Troubleshoot and repair software and hardware issues
• Install software
• Keep operating systems, software, and drivers updated
• Inventory new systems and manage excess systems and peripherals
• Manage equipment at customer sites if needed
• Keep users updated on the status of system repairs
• Advise our manager and senior IT staff of end user policy violations
• Support PCs in an Active Directory environment
• Research and troubleshoot software and hardware issues
• Resolve malware and antivirus infections
• Assist with onsite installations of CCTV, PC and server hardware, door access control, and related equipment as needed

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• Microsoft 365
• Microsoft Intune
• Windows
• Office 365
• Cloud
• Android
• LAN
• Mobile
• Network, We are a hybrid employer based in Newark-on-Trent, Nottinghamshire, with occasional travel to customer sites across the UK. This is a part-time Junior IT Technician role working around 15 hours per week initially, with flexible days and a mix of home and office working. We provide on-the-job training from experienced consultants and offer the opportunity to learn Microsoft 365, Azure, Windows Server roles, Active Directory, DHCP, DNS, VoIP, networking, NAS/SAN, door access control, CCTV, Windows 10/11, Microsoft Intune, and more. Our benefits include £12.75 per hour, a company pension scheme with a 4% employer contribution, prorated annual leave, company polo shirts and hoodies/fleeces, and top-of-the-range technology for home working, with mileage paid when using your own vehicle or access to a company van when available.

• No experience necessary, but a willingness to learn IT
• Demonstrable passion for technology
• Forward thinking and a problem solver
• Ability to juggle tasks and prioritize correctly
• Keep up to date with new technologies
• Approachable
• Ability to work as part of a team and independently when needed
• Full UK driving license