Data Centre Engineer - Slough

• Work a 24x7x365 shift pattern covering 4 days on, 4 days off, 4 nights on, 4 nights off
• Manage change control, incidents, and service request resolution within agreed SLAs
• Track and manage assets, documentation, inventories, and service records
• Supervise and escort third-party vendors
• Plan and implement IT hardware installations in line with strict data centre standards
• Plan and carry out decommissioning of network hardware and structured cabling
• Maintain data centre toolsets used for support and management
• Support governance and day-to-day running of the data centre
• Work with facilities providers to improve energy efficiency
• Carry out installations, decommissions, changes, maintenance, and service improvement activities
• Perform basic server configuration, including iDRAC and iLO
• Troubleshoot faults and escalate issues where required
• Carry out racking, stacking, moves, changes, decommissioning, and patching
• Support major infrastructure activities, including power outages and replacements
• Manage complex inter-rack and inter-room cable infrastructure

Technologies:

• Hardware
• Support
• Network
• ServiceNow
• Security

More:

We are a rapidly growing organisation that is committed to attracting and retaining high-calibre people and providing a challenging, supportive, and satisfying working environment. We have achieved the Investors in Diversity Foundational Award in recognition of our commitment to equality, diversity, and inclusion. This role is based in Acton, West London, supporting a prestigious international financial organisation as part of a small data centre team.

• Experience working in high-risk environments and data centres
• Knowledge of DCIM tools and standards is desirable
• Experience with ServiceNow, Remedy, or another ticketing system is desirable
• Strong knowledge of infrastructure technologies and networking concepts
• Competent in MS Office and helpdesk or service delivery applications
• Reliable, proactive, and detail-oriented
• Able to work under pressure and on own initiative without supervision
• Flexible approach to shift patterns
• Strong written and verbal communication skills across all levels
• Strong organisational, interpersonal, and administrative skills
• Previous experience in a similar role