Data Centre Support Engineer

• Deliver IMACD services, including installations, moves, upgrades, refreshes, and decommissions of IT infrastructure
• Rack, stack, and decommission servers, network hardware, and associated equipment within data centre environments
• Install, manage, label, trace, and recover structured cabling (copper and fibre) in line with client standards
• Provide first-line hardware and infrastructure support, including component swaps, diagnostics, and assisted fault resolution
• Support incident and change management processes by following approved procedures and escalation paths
• Maintain accurate documentation, asset records, work orders, and ticket updates within client and ONNEC systems
• Carry out technology space inspections and ensure housekeeping and safety standards are maintained
• Escort and supervise third-party vendors and client teams working within secure technology areas
• Ensure full compliance with health & safety, quality, and client-specific operational requirements
• Participate in shift handovers, 24x7 rota coverage, and out-of-hours or weekend activities as required

Technologies:

• Excel
• Hardware
• Support
• Network

More:

We are a rapidly growing organisation delivering end-to-end business connectivity services, from structured cabling to managed services, with infrastructure that can be relied upon from design through to optimisation. We work hard to create a challenging, supportive and satisfying environment for our people, and we have achieved the Investors in Diversity Foundational Award in recognition of our commitment to equality, diversity and inclusion. This is a hands-on Data Centre Support Engineer role within a critical 24x7x366 environment, reporting to the Data Centre Supervisor and working closely with client teams to deliver service excellence and SLA compliance.

• Experience working in a data centre environment (IMACD / hardware deployment)
• Knowledge of structured cabling (copper and fibre) and data centre standards
• Experience with ticketing and asset management systems
• Strong attention to detail with the ability to follow processes and procedures
• Ability to work independently and as part of a team in a fast-paced environment
• Flexible approach to shift work, including nights and weekends
• Competent in MS Office (Outlook, Word, Excel)
• CompTIA A+, Network+ or similar IT certifications
• Experience within a banking or enterprise IT environment
• Previous data centre or structured cabling certifications (e.g. BICSI)