Build Engineer

provisioning, monitoring, and operational efficiency. Monitor infrastructure and applications ensuring high-quality user experiences. Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication. Act as an Incident Commander during on-call duty and coordinate cross-team responses effectively to maintain an SLA. Drive and refine incident response processes, reducing Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR). Diagnose and resolve complex issues independently, minimizing the need for external escalation. Work closely with software engineers to embed observability, fault tolerance, and reliability principles into service design. Automate runbooks, health checks, and alerting to support reliable operations with minimal manual intervention. Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases. Contribute to security best practices

compliance automation, and cost optimization. Qualifications Minimum Bachelor's degree in Computer Science or equivalent practical experience. 5+ years of experience as a Site Reliability Engineer or Platform Engineer with strong knowledge of software development best practices. Strong hands-on experience with public cloud services (AWS, GCP, Azure) and supporting SaaS products. Strong programming or scripting skills (e.g., Python, Go, Bash) and experience with infrastructure-as-code (e.g., Terraform). Proficiency with Kubernetes, container-based deployment (e.g., Docker) and related ecosystems (e.g., Helm). Experience supporting multi-tenant microservices architectures. Experience with CI/CD pipelines & tools (e.g., Jenkins, GitHub Actions, GitLab CI, FluxCD, Crossplane). Experience with managing monitoring solutions (e.g., Datadog). Comfortable participating in a rotating on-call schedule, managing critical incidents, and leading post-incident reviews. At ease with operating and managing production systems, striking the right balance between urgency and methodology. Strong system-level troubleshooting skills and a proactive mindset toward incident prevention. Deep understanding of Linux systems, networking, and common troubleshooting practices. Solid understanding of the network stack (e.g., TCP/IP, VPN, etc.), cloud architectures (VPC, subnets, firewalls, load balancers), service mesh (e.g., Istio) and storage (e.g., S3, EBS, etc.). Knowledge of zero-downtime deployment strategies, blue/green and canary releases. Exposure to compliance standards such as SOC2, ISO27001, or HIPAA. FedRAMP experience is a big plus. Experience with chaos engineering or resilience testing practices. Excellent problem-solving skills, collaborative mindset, and a strong grasp of agile, iterative development. Self-driven, highly organised, and capable of independently managing priorities. Curiosity to learn new things and discover new technologies. Strong communication, presentation

and team collaboration skills. Excellent written and verbal skills in English. Benefits Permanent contract and a competitive compensation package. #J-18808-Ljbffr

Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.

Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE.