World Congress 2026 Europe - Virtual Stage

Conversational AI meets MS data agents to improve customer experience

June 30, 2026

What this session covers

Dive into Conversational AI integrated with MS Data Agents (Fabric and AI Foundry) for effortless control over enterprise datasets. Live demos showcase product subscription checks or trend analysis resolved through low-latency voice synthesis and agentic processing. In Contact Center support during customer contacts, the solution uses conversational AI to improve customer experience and reduce data handling effort. Context-aware replies, security, and hybrid use cases span support, BI, and automated analytics.

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