Senior IT Operations Manager

• Coordinate the daily operations and activities of the North American IT team.
• Act as a key operational liaison between North America and the global IT leadership team.
• Ensure alignment between regional operations and global IT standards, priorities, and processes.
• Support operational visibility through reporting, follow-up, and execution tracking.
• Facilitate communication and collaboration across distributed international IT teams.
• Assist with prioritization, escalation coordination, incident follow-up, and operational planning.
• Help maintain operational stability and service quality across the North American region.
• Identify operational risks, process gaps, and improvement opportunities.
• Coordinate with infrastructure, applications, security, support, and external vendors as needed.
• Contribute to the standardization and scalability of operational IT practices across the organization.

Do you have experience in Managing technical support teams?, * 8+ years of experience in IT operations, infrastructure, service delivery, or technical operations environments.

• Experience coordinating distributed or international teams.
• Strong understanding of enterprise IT operations and support processes.
• Proven ability to manage multiple operational priorities in fast-paced environments.
• Experience working with senior leadership and cross-functional stakeholders.
• Strong organizational, communication, and follow-up skills.
• Hands-on and pragmatic approach with strong operational discipline.
• Ability to influence and coordinate without relying heavily on hierarchy.
• Adaptability and comfort operating in evolving organizational environments.

Nice-to-Have:

• Experience in multinational or globally distributed organizations.
• Experience supporting hybrid infrastructure and cloud environments.
• Exposure to operational governance, process standardization, or transformation initiatives.
• Experience managing third-party vendors and service providers.
• Previous interim, consulting, or transformation experience is a plus.

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.