CRM Systems Specialist

Do you love building systems that make data work smarter, not harder? We re looking for a CRM Systems Specialist to shape how the sales and marketing teams use data to deliver exceptional customer experiences.

You ll be the bridge between technology and growth, helping the teams understand clients better, act faster, and make data-driven decisions seamlessly. Your work will ensure our CRM ecosystem runs efficiently, powers automated campaigns, and supports a personal, human touch that luxury customers expect.

Your Roles and Responsibilities:

• You will lead the technical configuration of the CRM ecosystem, designing advanced workflows and managing complex API integrations.
• Ensure a unified 360-degree customer view by bridging the gap between web, social, boutique sales, and digital marketing.
• Act as the ultimate gatekeeper. You ll design the logic for lead scoring, touchpoint analysis, and automated cleansing while maintaining gold-standard GDPR compliance.
• Empower the Sales and Marketing divisions by building the complex segmentations and technical triggers required for hyper-personalised lifecycle campaigns.
• Develop the underlying reporting structures and dashboards that provide clear, actionable ROI insights across all global channels.

• Extensive experience in CRM retail operations, POS, marketing technology, dashboard creation and/or systems administration.
• You possess a deep understanding of CRM platforms and their interaction with ERPs and Marketing Automation tools.
• High proficiency in Excel is a must. Familiarity with SQL, HTML/CSS, and data visualisation tools (like Power BI) will set you apart.
• Proven ability to manage complex data migrations and connect disparate systems via middleware or custom integrations.
• You don’t just troubleshoot; you diagnose the root cause and build scalable solutions to prevent future friction.