Software Engineer, Menu & POS Platform

Our Menu Platform (featured on our tech blog) is the central hub for comprehensive menu management. It streamlines operations, enhances customer experience, and provides a single source of truth for menus across:

• Online delivery channels (DoorDash, UberEats, Grubhub etc)
• Point-of-sale (POS) systems (Square, Toast, Clover, NCR etc)

Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. With 99.99% platform availability and 150,000+ restaurants, our platform is a critical infrastructure for restaurants worldwide.

As a backend-focused Software Engineer, you will help advance this high-scale, high-impact platform. You will:

• Build data-driven features that power dynamic menu operations.
• Contribute to planning and strategy for tools and internal platforms.
• Design, implement, and test backend services using agile practices.
• Collaborate cross-functionally with engineering, product, and support teams.
• Write, debug, and maintain high-quality code across multiple projects.
• Architect scalable systems capable of supporting large, distributed workloads.
• Improve platform reliability, performance, and developer experience.
• Champion innovation and continuously explore new technologies and approaches., * Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you should know

This role is onsite at our Mountain View office. Our work is highly collaborative-we build new products, iterate quickly, and consistently reimagine an industry that’s rapidly evolving. Working together, in person, helps us move fast, stay aligned, and do our best work.

• Education: Bachelor’s degree in Computer Science or equivalent experience is required.
• Experience: 2+ years of professional software engineering experience.

• Technical Mastery:

• Strong background building scalable, reliable, distributed systems
• Proficiency in Java and modern backend development practices
• Experience maintaining large-scale, high-traffic applications

Architectural Skills: Ability to design new systems from scratch and evolve existing architectures.

Impact Orientation: Demonstrated track record of meaningful, high-quality contributions.

Communication: Clear communicator capable of partnering with both technical and non-technical stakeholders.

The base salary range for this role is $176,000 - $242,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)

• Time Off policies:

• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that’s why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.