Machine Learning Engineer

As a ML Engineer in Bellevue, you will join a new team dedicated to building and maintaining customer support related AI and agentic solutions that collaborate with thousands of SAP support engineers worldwide and that interact with all of SAP’s customers as part of SAP’s mission critical and daily customer support offerings in preventive, reactive and value-adding scenarios across SAP’s product and support portfolio. Your team will be part of the AI & Support Engineering organization with a decade of experience delivering enterprise AI at scale.

In your role, you will:

• Design, train, and evaluate AI models that power customer support solutions.
• Build and optimize RAG pipelines, embeddings, and agentic workflows for enterprise use.
• Develop evaluation frameworks to measure model accuracy, relevance, and task completion.
• Translate business problems into ML solutions with measurable outcomes.
• Collaborate with team members to productionize applications.
• Use prompt engineering, model orchestration, and tool-calling patterns to improve agents.
• Stay current with the fast-evolving AI landscape.
• Contribute to responsible AI and document model features, limitations, and design decisions for technical and non-technical stakeholders.

• 3 years of experience in ML engineering or data science delivering production solutions.
• Strong foundation in ML and NLP.
• Proficiency in Python, ML frameworks (e.g. PyTorch) and modern AI tooling (e.g. LangChain, Hugging Face)
• Practical experience with LLMs, including fine-tuning, prompt engineering, RAG, and agentic architectures.
• Solid understanding of evaluation methodologies.
• Experience translating research into reliable production systems.
• Ability to collaborate effectively across engineering, product, and business teams.
• Curiosity and a continuous-learning mindset to keep pace with a fast-moving field.
• Knowledge of privacy, security and compliance requirements for enterprise software.
• Fluent in English.

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging - but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed., We build intelligent solutions for the customer support ecosystem from data to production. Our experienced engineers and data experts are known for their innovation culture. We use AI to help customers faster, smarter and more preventive.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.