Helpdesk Specialist (Lawrence, MA)

The IT Helpdesk Specialist is responsible for providing technical support and assistance to employees. This role involves troubleshooting hardware and software issues, managing helpdesk tickets, and ensuring timely resolution of technical problems. If you’re looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you!

Why You’ll Love Working Here

• A collaborative team culture where your contributions matter
• Ongoing training and career development opportunities
• Competitive pay, benefits, and the chance to grow with a supportive organization

What You’ll Be Doing (Your Responsibilities)

• Provides first-level technical support to employees and clients via phone, email, and in-person.
• Troubleshoots and resolves hardware, software, and network issues in a timely manner.
• Manages, prioritize, and respond to helpdesk tickets to ensure prompt issue resolution and excellent customer service.
• Documents, tracks, and maintains accurate records of support requests, troubleshooting steps, and resolutions within the helpdesk system.
• Assists with the installation, setup, configuration, and maintenance of hardware, software, and peripheral devices.
• Maintains and updates IT documentation, procedures, and knowledge base articles to support operational efficiency.
• Collaborates with the IT team members and other departments to resolve complex technical issues and support ongoing projects.
• Ensures compliance with company IT policies, procedures, and security standards.

Do you have experience in Windows?, Do you have a Associate’s degree?, * Associate degree in Information Technology, Computer Science, or related field preferred; equivalent combination of education and experience required.

• Minimum of two years of experience with Active Directory, Office 365, and network troubleshooting preferred.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common IT applications.
• Familiar with helpdesk ticketing systems, remote support tools, and IT support best practices.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.