Help Desk Specialist

• Provide first-level support for desktops, laptops, printers, mobile devices, and common business applications.
• Respond to help desk tickets, emails, and phone calls in a timely manner.
• Troubleshoot and resolve basic hardware, software, and connectivity issues.
• Assist with user account creation, password resets, and access requests.
• Install, configure, and update software applications.
• Document support requests, solutions, and troubleshooting steps.
• Escalate complex issues to senior IT staff when necessary.
• Assist with workstation setup, equipment deployment, and onboarding of new employees.
• Maintain inventory records for IT equipment and peripherals.
• Follow company IT policies, procedures, and security standards.

Do you have experience in Windows?, Do you have a Associate’s degree?, * Bachelor’s or Associate’s degree or technical certification preferred.

• 2-4 years of technical support experience.
• Basic understanding of Windows operating systems, Microsoft 365, and common office applications.
• Familiarity with ticketing systems and remote support tools is a plus.

3.63.6 out of 5 stars Boston, MA 02133 $32 - $35 an hour - Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance