HRIS Business Systems Manager, Senior

This position leads the City of Durham’s HR technology function with the Human Resources Department, serving as a strategic partner to all HR divisions. The Senior Business Systems Manager, HRIS oversees the systems, data, and analytics that support the full scope of human resources operations, including core HCM, ATS/talent acquisition, performance management, compensation, benefits, and HR service desk/ticketing.

The City is in the final stages of transitioning to Oracle Fusion Cloud HCM. This role will be responsible for driving post-go-live stabilization, end-user training and adoption, and long-term system optimization. The ideal candidate brings strong technical expertise alongside the ability to consult across HR functions, translate business needs into technology solutions, and build a team culture rooted in continuous learning and proactive problem-solving.

Duties/Responsibilities

• Leadership & Team Management: Provide leadership and oversight for HR technology operations and strategy; supervise and coach HRIS team members with an emphasis on proactive professional development and continuous learning; plan, prioritize, and manage programs, projects, and workflows; ensure compliance with regulations, policies, and procedures.

• HRIS Systems & Data Integrity: Manage and maintain all HR technology systems, including database maintenance, data extraction, analysis, and quality assurance for ATS, performance management, compensation, learning management, ticketing, and core HCM; oversee system implementations, upgrades, troubleshooting, and data transfers; define business requirements, recommend configurations, and ensure data accuracy through audits and governance protocols. Serve as the department’s primary technology resource, partnering with all HR divisions to identify system capabilities, leverage data, and develop technology-driven solutions.

• Reporting & Documentation: Prepare and oversee reports and documentation for policies and operations; develop functional specifications for complex reports; build and maintain analytics capabilities, including dashboards and data visualization tools, to support strategic decision-making across all HR functions; ensure accuracy and compliance in all records and communications.

• Training & End-User Support: Serve as subject matter expert for HR systems; develop and deliver end-user training; create and approve training materials and documentation to ensure effective system utilization. Proactively identify training needs and advocate for skill development within the HRIS team and across HR system end-users.

• Process Improvement & Analysis: Recommend process improvements, innovative solutions, and policy changes; conduct research and analysis to enhance systems and streamline operations. Evaluate and optimize workflows across HR divisions to reduce manual and transactional workloads and increase strategic capacity.

• Budget & Procurement: Prepare and manage budgets; monitor expenditures; research and evaluate products and vendors; negotiate pricing and approve purchases.

• Collaboration & Representation: Serve as an internal consultant and strategic partner to all HR divisions - including Benefits, Compensation & Classification, Talent Acquisition, Employee Relations, Learning & Organizational Development, and HR Connect - to align technology solutions with operational needs; Coordinate with City leadership, departments, and external agencies; represent the City on policy and regulatory matters; prepare presentations, resolve complex issues, and ensure compliance.

• Bachelor’s degree in computer science, information technology, or directly related field OR equivalent experience.

• Six years of related professional information technology experience.

• Two years of supervisory experience.

Additional Preferred Skills

• Experience with Oracle Fusion Cloud HCM strongly preferred, particularly in implementation, post-implementation optimization, and end-user training.

• Human Resources certification preferred in area of assignment (i.e. CEBS, IPMA-CP or CS, certification in national development organization, mediator certification, or SHRM).

• Extensive experience in local government.

Benefits - General Full-Time Employees, + Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor’s Degree

• Master’s Degree

• Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related experience do you have?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 6 years of related experience

• 6 years but less than 10 years of related experience

• 10 years but less than 14 years of related experience

• 14 or more years of related experience

05

How many years of supervisory or management experience do you have?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 2 years

• 2 years but less than 6 years