Help Desk Technician II

Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.

Provides end-user software and hardware troubleshooting.

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Participates in the administration of e-mail, Microsoft office, etc.

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

Maintains current knowledge of relevant technology as assigned.

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.

May coach and review the work of less-experienced professionals.

Do you have experience in Networking equipment (troubleshooting support)?, DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 3+ years of experience

CERTIFICATIONS:

Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

• Security+
• Microsoft Certified Solutions Associate (MCSA) - Server or equivalent
• Cisco Certified Network Associate (CCNA)

GENERAL EXPERIENCE:

Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business’ user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.

SPECIALIZED EXPERIENCE:

Experience in analyzing and troubleshooting military networks include:

• Microsoft Enterprise Server 2008/2012 or later version
• Microsoft Windows Operating Systems
• Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)
• Microsoft Active Directory 2008/2012 or later version
• Network Server Backup
• DHCP, DNS, WINS, and Domain Controllers
• Site specific equipment listed in the task order

Plus experience in:

• Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.
• Software installation, maintenance, and sustainment.

• Customer Service and remote support, Years of Experience 2 + years of related experience

• may vary based on technical training, certification(s), or degree

(part of General Dynamics) 3.73.7 out of 5 stars Chantilly, VA $25.63 - $26.19 an hour, Pulled from the full job description

• 401(k) matching
• Paid time off
• Commuter assistance
• Internal mobility program, At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace, Travel Required Less than 10% Citizenship U.S. Citizenship Required

Salary and Benefit Information The likely hourly rate for this position is between $25.63 - $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted. View information about benefits and our total rewards program.

Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Own your opportunity to support our nation’s defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure., We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.