Technology Engineer - - Systems Specialty...

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City’s commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Specific information regarding this recruitment process is listed below.

Application Opening: 5/25/2022

Application Reposted: 11/06/2023 - Announcement reposted to reflect changes in the minimum qualifications.

Application Reposted: 6/24/2026 - The announcement has been reposted to incorporate updates to the class specification. These updates include a job title change, from IS Engineer - Journey to Technology Engineer and revisions to the minimum qualifications.

Application Deadline: Continuous

Under direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the technical contributor for systems or platforms.

The 1042 Technology Engineer Associate is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported, and is more independent than the 1041 Technology Engineer - Associate level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on systems and platforms. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised:

May provide direction to subordinate Engineer staff and other technical staff. May provide consultation and guidance to all other Technology job families. Such responsibilities are ancillary to the main intent and focus of the position.

Essential Duties:

1. Provides day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments.

2. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications.

3. Plans and implements changes to software systems and infrastructure with the goal of enhancing performance, including through automated deployment and provisioning practices.

4. Performs data backup, data migration and disaster recovery operations.

5. Performs software and operating system upgrades and track system licensing.

6. Configures security settings or access permissions for groups and individuals.

7. Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance.

8. Documents procedures and troubleshooting procedures related to software systems, platforms, and services.

9. Configures, monitors and maintains software.

This position may include additional duties as assigned.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Applications and Minimum Qualifications (https://careers.sf.gov/knowledge/) and Verification of Experience and/or Education (https://careers.sf.gov/knowledge/experience-education/) for considerations taken when reviewing applications., Candidates’ scores on the Tech Engineer - Systems Core Exam may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Score Banking: Scores attained on the Tech Engineer - Systems Core Exam will be ‘banked’ for three years, starting from the date of the examination. This means that, during this three-year time period, candidates need not take this test again. Rather, if another announcement you applied to and are deemed qualified for requires the Tech Engineer - Systems Core Exam and is held within one year of your Tech Engineer - Systems Core Exam date your score will be automatically applied to that announcement. However, after one year, a candidate has the option to either (a) apply his/her test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test and only in association with a candidate’s eligibility for another announcement to which the candidate has applied and is deemed qualified. If a candidate opts to re-test, the re-test score becomes the candidate’s official score since it is the most recent.

If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the three-year period specified above should they apply to another job opportunity where the modified exam is used.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments. (https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf)

An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.

Substitution:

One year of additional experience as described above may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree., Positions with the San Francisco Port Commission require that incumbents are able to obtain a Transportation Worker Identification Credential (TWIC) certificate as a condition of employment. Additionally, candidates must be insurable under the Port’s automobile liability insurance policy. Insurability must be maintained throughout employment., * Knowledge of physical (e.g., Linux) and virtual servers (e.g., VMware)

• Knowledge of various software applications (e.g., CMIS-Primavera)

• Knowledge of antivirus software (e.g., McAfee)

• Knowledge of systems security & ability to implement system security protocols

• Knowledge of storage technologies and backup systems (e.g., NetApp)

• Knowledge of various operating systems (e.g., Windows 7 XP)

• Ability to configure multifunction devices

• Ability to document developed procedures and protocols

• Knowledge of active directory

• Ability to troubleshoot server, storage and network connectivity problems

• Analytical thinking

This computer-administered test can be taken at home or at a time and location of one’s convenience, but only within a two week period specified on the test notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. The test consists of 25 questions and it must be completed within 60 minutes. Questions are presented one at a time on the computer screen. There is no penalty for guessing. Candidates may not return to questions presented earlier in the exam; they can only move forward. A passing score must be attained on this test in order to continue further in the selection process. Test questions and answers are not available for public inspection or review.