Implementation Consultant

The Implementation Consultant is responsible for supporting successful client onboarding and implementation across the company’s product suite. This role works closely with customers to configure systems, deliver training, and ensure a smooth transition to the platform.

The Implementation Consultant serves as a key point of contact throughout the implementation process, driving product adoption, customer satisfaction, and long-term success.

What You’ll Do

• Focus will be primarily on Arcoro’s Time & Hire products
• Configure and provision customer accounts during implementation
• Deliver consultative product training to customer stakeholders
• Guide customers through platform functionality and best practices
• Support implementation of integrations & data imports between Arcoro products and third-party payroll/accounting systems
• Introduce new features and capabilities to maximize customer value
• Partner with Implementation Project Managers, Customer Success, and Account teams
• Manage a portfolio of customer implementations simultaneously
• Monitor customer health and proactively escalate risks to project manager and manager of implementation
• Develop and execute customer success plans with defined goals and metrics
• Identify customer challenges and provide effective solutions
• Support escalated customer issues and drive timely resolution
• Maintain strong customer relationships to drive adoption and retention
• Track and report on customer progress, activities, and outcomes
• Manage daily schedule, meetings, and project-related tasks
• Maintain deep knowledge of products, features, and use cases
• Act as the primary advocate and point of contact for assigned customers

What Success Looks Like

• Successful and timely customer implementations
• High levels of customer satisfaction and engagement
• Strong product adoption and utilization by customers
• Reduced churn risk and improved customer retention
• Effective management of multiple projects without delays
• Clear and proactive communication with customers and internal teams
• Successful resolution of customer issues and challenges
• Well-documented implementation processes and customer outcomes

• Experience in implementation, onboarding, training, or customer-facing roles
• Strong customer service and relationship management skills
• Ability to manage multiple projects and priorities simultaneously
• Excellent communication skills with both technical and non-technical audiences
• Strong organizational and time management skills
• Ability to work independently and take initiative
• Problem-solving mindset with technical troubleshooting abilities
• Experience working with software platforms or SaaS products
• Collaborative approach with cross-functional teams, * Bachelor’s degree in Business, Communications, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in implementation, training, or related roles
• Experience with Human Capital Management (HCM) systems preferred
• Experience working in SaaS or technology environments
• Experience managing multiple customer projects simultaneously

• Competitive salary and benefits package.
• 401(k) with Company match
• Flexible PTO and Company-paid holidays
• Remote Work
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customers’ daily lives., A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provide end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.