Information Technology Specialist (Library & Research Services) (AI Specialist)

This position is located within the Office of the Chief Information Officer (OCIO) and serves as the Agency’s senior Information Technology Specialist for Library Services, Knowledge Management, Digital Research Technologies, and AI-Enabled Research Support. The incumbent serves as the principal technical authority responsible for establishing, maintaining, and advancing the digital research infrastructure necessary to support the Agency’s mission and strategic objectives., As a Information Technology Specialist (Library & Research Services) (AI Specialist), GS-2210-14, your typical work assignments may include:

• Designing, engineering, and optimizing advanced AI prompts to conduct sophisticated legal, policy, technical, and historical research while developing enterprise-level standard operating procedures and internal best practices for research staff.
• Advising attorneys and executives on search strategy, database selection, and authoritative sourcing, while ensuring all research outputs meet rigorous legal citation and documentation standards.
• Providing expert troubleshooting and high-level system support for all digital library services and ensuring that disparate research platforms and discovery layers are interoperable.
• Recommending improvements to workflows, content management, and information discovery, ensuring the library’s digital portfolio evolves in alignment with modern technological trends and Agency strategic goals.
• Designing and delivering Agency-wide training programs and providing strategic briefings and expert advice to executives, attorneys, and technical staff., As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider:

• Your performance and conduct; and
• The needs and interests of the agency; and
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Do you have experience in User training (technical support)?, The ideal candidate for the Information Technology Specialist (Library & Research Services) (AI Specialist) is a highly skilled and forward-thinking research and technology professional who excels in complex, multidomain information environments. The candidate works independently with minimal supervision and executes projects requiring novel approaches or interpretation of policy. While working independently the ideal candidate manages complex, multivalent projects over long periods of time with intermediate benchmarks and shifting deadlines. The candidate is a proactive problem-solver who stays ahead of emerging technologies and brings strong customer-service orientation. Excellent communication and interpersonal skills to train others with confidence, and demonstrate the professional maturity, initiative, and judgment expected of a senior technical authority; and is committed to excellence, innovation, and public service.

BASIC EDUCATIONAL REQUIREMENT: Individuals must have IT-related experience demonstrating each of the four competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations., Experience designing, engineering, and/or optimizing advanced prompts for generative Artificial Intelligence research tools within legal, policy, or technical research environments., Applicants must have one year of specialized experience, equivalent to the GS-13 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Information Technology Specialist (Library & Research Services) (AI Specialist) at the GS-14 grade level.

Specialized experience includes:

• Experience conducting legal and/or policy research using electronic research systems such as Westlaw, Bloomberg BNA, HeinOnline or equivalent; and
• Experience managing digital and integrated library systems, electronic legal research databases, and/or enterprise knowledge repositories to develop or enhance cross-platform information retrieval capabilities; and
• Experience implementing advanced technologies, such as generative AI tools, to modernize research workflows and improve digital information accessibility; and
• Experience developing instructional materials and training to provide user support and trouble shoot complex system issues., * Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving
• Research
• Knowledge Management
• Technology Awareness
• Technical Competence

• Customer Service, Position sensitivity and risk High Risk (HR) Jobs require a background check and some require a security clearance. The type depends on the job. Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests.

Pulled from the full job description

• Childcare
• Health insurance
• Flexible spending account
• Life insurance
• Employee assistance program
• Commuter assistance
• Flexible schedule, * U. S. Citizenship Required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This is not a remote position.
• Relocation expenses are not authorized.
• This position is in the Competitive Service.
• This position is not part of the Bargaining Unit.
• You may be required to complete as applicable, a new one-year probationary period or two-year trial period if appointed.
• If you are a current status federal employee, you may be required to complete a new one-year probationary period if selected.
• Direct Hire Authority will be used to fill this position.
• Subject to a background investigation prior to appointment.
• Submit complete application package online by 11:59 PM EST on the closing date., The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Telework, Employee Assistance Program, and the Child Care Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.