Deputy Chief Information Officer - Academic and Administrative Technologies (Hybrid) - WashU IT

Position Summary Reporting directly to the University Chief Information Officer (CIO), the Deputy Chief Information Officer Academic and Administrative Technologies serves as a deputy for the CIO with a foundation in strategic leadership and the overall operational oversight and accountability for all IT services provided by WashU IT to the academic and administrative business units in the seven schools and Continuing and Professional Studies (CAPS) on the Danforth Campus, and the central fiscal unit (CFU) of the university.

The position has key relationships, engagement, and a strategic understanding with university executive leadership, in particular the deans and business managers for: The School of Arts and Sciences; The Brown School; The McKelvey School of Engineering; The Olin Business School; The Sam Fox School of Design & Visual Arts; The School of Law; The School of Public Health; and Continuing and Professional Studies.

The position also works closely with the Deputy CIO for Research, Clinical and Medical Education Technologies, the Associate Vice Chancellor and Chief of Staff, and the Chief Technology Officer to define and execute strategic directions, operational priorities, and execution across the entire university ., Strategy & Planning

• As a transformative leader, they will enable IT and digital transformation programs through engagement with the key goals of the university strategic plan, defining the programs to deliver against those strategies, and ensuring the organization has the skills, resources, and practices needed to attain and sustain its goals and objectives.Â
• As a change leader, they will be highly engaged and collaborative with university executive leadership relationship development/strategic understanding, working with them to oversee the change impacts of the technology products and services for administrative and academic enterprise technologies.
• Â As a compassionate, emotionally intelligent leader, they will champion holistic talent management, encompass equity, diversity, and inclusion programs and practices, while nurturing our individuals and teams with robust professional and career development opportunities.Â
• With a primary focus on the academic and administrative business units, the position will:
• Develop, communicate and actively promote overall WashU IT business/technology plans to university leadership, staff, partners, customers, and stakeholders
• Develop quality solutions aligning to business priorities through partnership, influence, and governance structures
• Collaborate with university leadership, schools, departments, and other organizational units to develop and maintain a strategic plan that supports the university’s strategy for digital transformation and the resulting needs
• Keep current with industry trends and emerging technologies to anticipate new and evolving business needs and adjust requirements and strategy accordingly
• Communicate decisions, priorities, and relevant information regarding initiatives to the appropriate staff
• Align and calibrate the organization’s application and information strategy with the overall business strategy
• Serve as a key member of the university IT senior leadership team and a thought leader in the broader IT@WashU community
• Engage with key stakeholders to promote and grow the adoption of the technology initiatives
• Work with key stakeholders to define requirements for new technology implementations and establish clear and attainable business benefits and return on investments
• Work with the university leaders, IT finance, and the portfolio and project management office to transform strategic vision into program proposals incorporating outline plans for presentation to university governance
• Oversee the prioritization, planning, and execution of strategic and critical tactical projects to ensure that they meet the objectives and priorities of the university strategic plan
• Be a champion for all strategic IT projects at the non-medical campuses and others as assigned by university leadership.

Operational Management

• Lead the WashU IT organizational units, which provide services for the academic mission and administration across the entire university.
• Lead continuous process improvements to drive down cost and increase efficiency and effectiveness of university IT operations and system maintenance.
• Ensure continuous delivery of IT services through oversight of service level agreements with executive leadership to achieve service expectations.
• Support integrated and comprehensive support system and service delivery through collaboration with university IT leadership.
• Oversee the operational support for all center-led IT solutions and related end-user services for those under the academic and administrative missions.
• Be the primary stakeholder, representing the non-medical campuses in developing, maintaining and testing the IT components of the university disaster recovery and business continuity plans.

Organizational Management

• Build, grow and oversee the AVC and executive directors for assigned organization, each of whom will manage teams of professional IT staff.
• Work with the senior IT leadership team to develop and execute succession plans for IT at the university.
• Supervise, recruit, develop, motivate, mentor and retain high-performing staff through performance management, salary planning, career development and training.
• Cultivate a culture of personal responsibility and accountability.

Performs other duties as required.

Working Conditions:

Job Location/Working Conditions

• Performed in the offices located across the university’s campuses

Physical Environment

• Normal office environment
• An in-person, on-campus presence and is not approved for fully remote work

Physical Effort

• Typically working at desk or table
• Repetitive wrist, hand or finger movement
• Activities will require trips to many university offices and offsite locations

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Bachelor’s degree

Certifications /Professional Licenses : No specific certification/professional license is required for this position.

Work Experience: Progressively Responsible Leadership And Implementation Of Information Technology And/Or Operational Efficiencies (10 Years)

Skills: Complex Systems, Digital Transformation, Innovative Solutions

Driver’s License: A driver’s license is not required for this position., Master’s degree

Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: Higher Education, Preferably In A Complex University Environment (4 Years)

Skills: Adaptability, Business, Change Management, Communication, Developing Others, Engineering Services, Highly Developed Interpersonal, Information Technology (IT), Information Technology (IT) Solutions, Leadership, Negotiation, Operational Business Planning, Persuasion, Problem Solving, Process Implementations, Quality Services, Relationship Building, Risk-Taking, Strategic Thinking, Work Collaboratively, All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits