Senior Project Manager - Scrum Master

We are seeking an experienced Program Manager to lead large-scale, multi-domain technology and transformation programs. The role requires strong expertise in partner/vendor ecosystem management, governance frameworks, RACI establishment, process standardization, and financial ownership across complex delivery landscapes.

The Program Manager will be responsible for ensuring end-to-end program delivery, stakeholder alignment, operational excellence, and financial performance , while driving continuous improvement and automation-led transformation.

Key Responsibilities

Key Responsibilities

1. Program Delivery & Governance

Own end-to-end program execution across multiple domains (application, testing, platform, and operations)

Establish program governance structures , including: Steering committees Weekly / monthly reviews Executive reporting dashboards Define and track KPIs, SLAs, and delivery metrics Ensure alignment with business objectives, timelines, and quality expectations

1. Partner & Vendor Ecosystem Management

Manage multiple delivery partners/vendors in a unified operating model Define and enforce clear accountability across vendors Drive collaborative yet performance-driven engagement Resolve cross-partner dependencies, conflicts, and handoffs Lead vendor performance reviews and improvements

1. RACI & Operating Model Definition

Design and implement clear RACI frameworks across: Business stakeholders IT teams Vendors/partners Ensure ownership clarity for all deliverables and processes Establish a pod-based or domain-driven delivery model where required Standardize roles, responsibilities, and escalation paths

1. Process Establishment & Standardization

Define and implement end-to-end delivery processes : Test lifecycle / SDLC Release management Defect management Dependency management Drive process harmonization across domains and partners Introduce best practices, frameworks, and automation-led efficiencies Ensure compliance with audit, regulatory, and quality standards

1. Financial Management & Commercial Oversight

Own program financials , including: Budget planning and tracking Cost optimization Forecasting and variance analysis Validate vendor commercials, rate cards, and productivity models Track unit economics (e.g., cost per test case, cost per deliverable) Drive margin improvement and efficiency initiatives Support RFP responses, solutioning, and pricing strategies

1. Stakeholder & Executive Communication

Engage with senior leadership and client stakeholders

Provide clear, data-driven updates on: Delivery status Risks/issues Financial performance Manage expectations and drive alignment across business and IT teams

1. Risk, Dependency & Issue Management

Identify and manage program risks and dependencies Establish proactive risk mitigation strategies Handle critical escalations and issue resolution Ensure continuity during high-pressure delivery cycles

1. Automation & Transformation Leadership

Drive automation adoption and optimization strategies Champion continuous improvement initiatives Enable scalable and repeatable delivery models Support transition from manual to automation-first approaches

1. Transition & Knowledge Management

Lead program transitions and ramp-ups Ensure structured knowledge transfer plans Build sustainable documentation and knowledge repositories Plan for smooth handover models (including contract transitions)

Do you have experience in Vendor relationship management?, Experience

15+ years of experience in IT delivery/program management

Proven experience managing: Large-scale, multi-vendor programs Complex enterprise environments Managed services / outsourcing engagements

Core Skills

Program & Portfolio Management Vendor / Partner Management Financial & Commercial Management Process Design & Standardization Governance & Reporting Risk & Escalation Management

Preferred Technical Exposure

SDLC / Agile / DevOps practices Automation frameworks (e.g., Selenium, API automation) Enterprise systems (SAP, Oracle, Digital platforms) Performance & integration testing ecosystems

Leadership & Behavioral Skills

Strong stakeholder management and executive presence Ability to influence without authority across organizations Analytical and data-driven decision-making Excellent communication and negotiation skills High ownership with delivery-first mindset

Success Criteria

On-time and high-quality delivery across domains Improved productivity and cost efficiency Strong vendor performance and collaboration Effective governance and compliance adherence Successful transformation outcomes (automation, standardization) Positive stakeholder feedback and trust Skill Requirements

1. Expertise in scrum master practices, including facilitating scrum events, coaching the team, and removing obstacles
2. In-depth knowledge of project management change management principles and methodologies
3. Proficient in agile methodology, with the ability to effectively apply agile practices in project management
4. Strong communication and leadership skills to guide project teams and collaborate with stakeholders
5. Excellent problem-solving abilities and decision-making skills to address project challenges effectively
6. Ability to prioritize tasks, manage time efficiently, and adapt to changing project requirements
7. Detail oriented with strong organizational skills to ensure project deliverables meet quality standards Other Requirements 1.Project Management Professional (PMP), Certified Scrum Master (CSM), Agile Certified Practitioner (PMIACP)