Tech Support

1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
2. Provide technical assistance to users of computers, instructional equipment, and software.
3. Install and configure application and operating system software and upgrades.
4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
5. Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

1. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
2. Remove old equipment and perform data migration to new machines.
3. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
4. Maintain accurate records of time and materials required to perform repairs and service.

Inventory

1. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
2. Identify, request, and control the inventory of repair parts.

Other

1. Compile, maintain, and file all physical and computerized reports, records, and other documents.
2. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
3. Comply with all district and campus routines and regulations.
4. Follow district safety protocols and emergency procedures.
5. Respond to after-hours emergencies as needed.

Education/Certification:

High school diploma or GED

Clear and valid driver’s license

Special Knowledge/Skills:

Knowledge of computer workstation setup (identify requirement-i.e., Windows, MacOS, etc.)

Knowledge of computer hardware and software applications

Ability to install, maintain, and repair computers and peripherals

Ability to install and maintain network cables and hardware

Ability to diagnose problems and perform repairs

Experience:

3 years of work experience installing, maintaining, and repairing computers and peripherals, Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress