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Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect))

GAC Solutions Inc.
New York, NY, United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
disabledperson.com

Tech stack

Artificial Intelligence Amazon Web Services Microsoft Azure Customer Interaction Management (Software) Systems Integration Amazon Connect Chatbots Genesys Api Design Amazon Lex

Requirements

  • 12+ years of experience in contact center technologies and CX solutions
  • Proven track record in solution architecture and end-to-end CCaaS delivery, especially with Amazon Connect
  • Hands-on expertise with:
  • Amazon Connect (mandatory)
  • Genesys Cloud CX or Genesys Engage (preferred for migration/coexistence scenarios)
  • Experience working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus
  • Strong background in enterprise integrations and API-based architectures
  • Experience leading CCaaS transformation or migration programs, particularly to Amazon Connect
  • Exposure to AI, automation, and conversational technologies (Amazon Lex, chatbots, voice bots)
  • Experience working with cross-functional teams and senior stakeholders

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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Markus Harrer Markus Harrer · World Congress 2023

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Leveraging the comprehensive generative artificial intelligence stack

Duan Lightfoot Duan Lightfoot · World Congress 2024

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Prioritizing backward compatibility in API design

Justin Kitagawa · Coffee With Developers

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