IT Project & Programme Manager (Cloud Compliance & Automation)

The role combines strategic leadership, advanced technical expertise, and client-facing service delivery. The postholder will oversee the design, implementation, and support of IT systems, automation solutions, cloud infrastructure, and cybersecurity frameworks., Strategic IT Leadership & Service Direction

• Define and lead the organisation’s IT strategy and Managed Service offering
• Align internal operations and client delivery with business growth objectives
• Advise senior leadership and clients on IT strategy, risk, and digital transformation
• Lead innovation in automation, AI, and cloud-based service delivery

1. Managed Technology Services (Client Delivery)

Deliver and oversee the following core service areas for clients:

• Business Systems Automation (BSA): Design and implement automated business systems to improve client operational efficiency
• Business Operations Automation (BOA): Analyse and streamline client workflows through automation and process optimisation
• Managed Cloud Support (RMM & PSA): Provide ongoing monitoring, management, and support of client cloud and IT environments
• Cybersecurity, Monitoring & Performance Optimisation: Deliver continuous security monitoring, threat detection, and system performance optimisation for client environments
• Microsoft AI & M365 Modern Work: Implement and manage Microsoft 365, Copilot, and modern workplace solutions for clients
• AI Integrations, Cloud Migration & Modernisation: Lead cloud migration projects, AI integration, and modernisation of client IT infrastructure

1. Internal IT & Infrastructure Management * Oversee Amarjnet’s internal IT systems, infrastructure, and cloud environments * Ensure internal systems are secure, scalable, and aligned with operational needs * Manage upgrades, integrations, deployments, and system performance * Maintain internal IT governance, policies, and technical standards

2. IT Health Checks, Cloud Audits & Risk Assessments * Conduct IT Health Checks for both internal systems and client environments * Deliver Cloud Audits to identify risks, inefficiencies, and optimisation opportunities * Provide detailed recommendations for performance, cost reduction, and resilience improvements * Support clients in remediation and implementation of improvements

3. Cybersecurity, Compliance & Data Protection * Develop and enforce cybersecurity frameworks across internal and client environments * Ensure compliance with GDPR and other relevant regulations * Oversee security monitoring, incident response, and vulnerability management * Maintain secure identity, access control, and data protection standards

4. Primary Technical Point of Contact (Internal & Client-Facing) * Act as escalation point for all internal and client technical issues * Provide expert technical guidance across all service areas * Liaise with client stakeholders, vendors, and technology partners * Translate technical issues into clear, actionable business communication

5. Automation, AI & Continuous Improvement * Lead development of automation-first solutions across client and internal systems * Identify opportunities for efficiency gains through AI and process optimisation * Drive continuous improvement across all managed services * Evaluate and implement emerging technologies relevant to client needs

6. IT Operations & Service Delivery Management * Oversee service delivery across all managed clients * Ensure SLA compliance, system uptime, and service quality standards * Manage monitoring, backups, disaster recovery, and business continuity processes * Maintain documentation, reporting, and service transparency

7. Vendor, Partner & Client Relationship Management * Manage relationships with technology vendors and cloud providers * Act as senior technical representative in client engagements * Oversee procurement and ensure cost-effective service delivery * Support client onboarding, solution design, and ongoing account management

8. Leadership & Team Development * Lead internal IT and technical delivery teams * Manage and develop engineers, contractors, or outsourced providers * Set performance expectations and ensure accountability * Promote a culture of technical excellence, innovation, and client service

Pay: From £45,000.00 per year

Do you have experience in Technical support?, Do you have a Master’s degree?, * Master’s (preferred)

Experience:

• Network infrastructure: 8 years (preferred)

Language:

• English (preferred)