PSR1JP00102709 IT Environment Manager

This is a hybrid IT Environment Manager role responsible for overseeing and maintaining enterprise IT environments across both on-premises and cloud infrastructure.

• Oversee networks, servers, cloud platforms and associated security controls.
• Deliver infrastructure upgrades, optimisation initiatives and migrations.
• Manage relationships with third-party suppliers and Managed Service Providers (MSPs), ensuring technology platforms and services are appropriately maintained.
• Define and implement technical standards, policies and controls across on-premises and cloud environments.
• Ensure IT environments comply with applicable organisational security policies, standards and regulatory requirements.
• Provide technical input into architecture, solution design and technology strategy.
• Review and approve supplier proposals, technical designs and solution architectures, ensuring design integrity and compliance with established standards.
• Identify, assess and manage risks across IT technology assets.
• Support improvements to system performance, resilience, lifecycle management and incident response.
• Collaborate with Cyber Security, Enterprise Architecture, Information Governance and other internal and external stakeholders.
• Support ongoing technology transformation, modernisation and continuous improvement initiatives.
• Manage the lifecycle of configuration items and associated infrastructure assets.
• Ensure continued compliance with relevant cyber security and industry standards.
• Provide technical leadership and guidance across infrastructure and cloud environments.
• Act as an intelligent customer when managing third-party technology and service providers.

Key Outcomes

• A documented and approved set of technical standards covering on-premises, cloud and network environments.
• IT environments that are secure, resilient, well-maintained and aligned with organisational and regulatory requirements.
• Effective management and oversight of third-party MSPs and technology suppliers.
• Improved visibility and reporting across infrastructure, technology risk and security.
• Active participation in organisational cyber security and assurance programmes.
• Effective lifecycle management of infrastructure and technology assets.
• Continuous improvement of infrastructure resilience, performance, security and operational capability.

• Relevant IT infrastructure, cloud, networking or security certifications desirable.

Desirable:

• Microsoft Azure / Microsoft 365 certifications
• Networking or infrastructure certifications
• IT service management or security certifications

Years Experience

• 10+ years’ experience in IT infrastructure, network administration, systems engineering or a related technical discipline.
• Proven experience managing complex enterprise IT environments across on-premises and cloud platforms., * Broad technical expertise across enterprise infrastructure technologies, including:
• Windows Server
• VMware
• Storage solutions
• Active Directory
• Microsoft Entra ID
• Microsoft Azure
• Strong networking knowledge, including enterprise networking, WAN connectivity and network security.
• Experience working in an Infrastructure Manager or similar technical leadership role, preferably within an outsourced or multi-supplier IT environment.
• Strong understanding of IT security, backup, disaster recovery and business continuity.
• Excellent communication and stakeholder management skills.
• Ability to work effectively within a matrix management environment and collaborate with internal teams and third-party MSPs.
• Experience in infrastructure design, project management and technical project delivery.
• Understanding of compliance requirements within highly regulated or security-conscious environments.
• Ability to develop and implement solutions and risk mitigation controls for legacy IT environments.
• Strong understanding of infrastructure lifecycle management and technology governance.

Key Skills - Target

• Detailed knowledge of emerging technologies and their potential impact on existing IT estates and future technology solutions, including areas such as AI and quantum computing.
• Ability to define, develop and implement meaningful reporting and performance measures for technical, security and business stakeholders.
• Strong ability to communicate complex infrastructure and security information clearly to senior stakeholders.
• Experience managing third-party MSPs as an intelligent customer across infrastructure, network, cloud and security services.
• Ability to assess supplier performance, challenge technical proposals and ensure delivery against agreed standards and requirements.
• Strong understanding of technology risk, governance, resilience and security assurance.
• Ability to develop long-term technology strategies while maintaining effective control of existing legacy environments.