Lead Cloud Operations Engineer

C&G Consulting Services

United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Application Performance Management Microsoft Azure Cloud Computing Monitoring of Systems Log Analysis Datadog Cloud Monitoring Mttr HybridCloud Information Technology

Job description

We are seeking a Lead Cloud Operations Engineer to ensure the stability, reliability, and operational performance of Azure-based platform services. This role serves as the primary L3/L4 escalation point, driving rapid incident resolution, root cause analysis, and continuous improvement of production environments., Own availability, uptime, and performance of Azure production environments

Act as L3/L4 escalation lead for major incidents
Lead incident triage, coordination, and resolution
Drive root cause analysis and eliminate repeat issues
Improve MTTR and operational processes
Own monitoring and alerting strategy (Azure Monitor, Log Analytics, DataDog, Application Insights)
Review and approve production changes and ensure readiness
Support security incident response and compliance
Partner with engineering and application teams

Requirements

7-10+ years IT infrastructure experience (operations-focused)

3-5+ years supporting Azure production environments
Strong L3/L4 incident escalation experience
Deep troubleshooting and root cause analysis skills
Experience with monitoring tools and ITSM processes
Experience supporting high-availability environments, Azure certifications (AZ-104 or similar)
Experience with AVD, hybrid cloud, migrations
Experience with Ivanti or ITSM tools
Familiarity with ITIL