NOC Technician I

We are seeking a NOC Technician I to assist the Network Operations team. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization and independent judgement in gathering and organizing relevant information.

• This role is hybrid ( Tues-Thurs on site and M/F from home) near Cary, NC.
• 8 am - 5 pm with the flexibility in schedule to be able to work another shift, if needed.

Responsibilities Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues. Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system. Respond to customer inquiries and problems; respond to network activities including support of service level agreements. Perform duties in accordance with documented methods of procedures and technical job aides. Initiate communications between internal groups, vendors, customers and third-party carriers and partners. Provide feedback for the use of NOC management applications, tools, processes and procedures. Open Notice to Airmen tickets (“NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers. Escalate outage events and/or impairments that are not resolved within prescribed timeframe.

Do you have experience in Telecommunications network troubleshooting?, Do you have a Associate’s degree?, Associate technical degree or equivalent work experience required. Bachelor’s degree preferred. Experience in a centralized repair, troubleshooting, and testing environment required. Between 1-3 years of customer service experience preferred., * call center environment: 2 years (Required)

• centralized repair, troubleshooting, and testing: 2 years (Required)

Work Location: Hybrid remote in Cary, NC 27511

$20 an hour - Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance