IT Help Desk Technician

Join our dynamic team as an IT Help Desk Technician and become the first point of contact for technical support within our organization! In this energized role, you will troubleshoot and resolve a wide range of hardware, software, and network issues, ensuring seamless technology operations across departments. Your proactive approach will help empower users, maintain system integrity, and foster a productive work environment. If you thrive on solving problems quickly and enjoy assisting others with their tech challenges, this is the perfect opportunity to make an impactful difference every day!, * Provide prompt and professional technical support to end-users via phone, email, or in-person interactions.

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and peripherals.
• Assist with software installations, updates, configurations, and troubleshooting.
• Manage user account access, password resets, and permissions within various systems.
• Collaborate with IT team members to escalate complex technical problems and track issue resolution progress.
• Maintain accurate records of support tickets, solutions provided, and system changes.
• Support basic network troubleshooting including connectivity issues and Wi-Fi problems.

Do you have experience in macOS?, * Proven experience in a help desk or technical support role with a strong customer service orientation.

• Solid understanding of computer hardware components and operating systems (Windows, macOS).
• Knowledge of networking fundamentals such as TCP/IP protocols and Wi-Fi configurations.
• Strong problem-solving skills with an energetic approach to resolving issues efficiently.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with quantum engineering concepts is a plus but not required; willingness to learn is essential.
• Relevant certifications such as CompTIA A+ or Network+ are advantageous.

Join us in delivering exceptional tech support that keeps our organization running smoothly! We’re committed to fostering a vibrant work environment where your skills grow alongside exciting technological advancements like quantum engineering-helping shape the future of our digital landscape!

Pay: $19.00 - $24.00 per hour