IT Support Specialist

Linktas LLC

Houston, TX, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$37,440.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Apple Mac Systems JIRA Computer Networks Desktop Computing Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Office Suite TCP/IP Peripherals Laptops

+2 more

Zendesk User Accounts

Job description

Provide first-level technical support to internal users via email, chat, phone, and in-person.
Diagnose and resolve hardware, software, and network issues.
Set up and configure laptops, desktops, mobile devices, and peripherals.
Manage user accounts, permissions, and access controls.
Maintain inventory of IT equipment and software licenses.
Assist with onboarding/offboarding processes from a technical standpoint.
Document issues and resolutions in the helpdesk system.
Collaborate with other IT team members on projects and escalations.

Requirements

Do you have experience in macOS?, * Proven experience in IT support or helpdesk roles.

Strong knowledge of Windows, macOS, and common office software.
Familiarity with networking concepts (TCP/IP, DNS, VPN).
Experience with ticketing systems (e.g., Zendesk, Jira, Freshservice).
Excellent communication and problem-solving skills.
Ability to work independently and prioritize tasks effectively.
[Optional] Certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus.

About the company

At Linktas, we believe technology should empower people-not complicate their lives. We’re a forward-thinking company dedicated to delivering seamless digital experiences across our operations. As we grow, we’re looking for an IT Support Specialist who’s passionate about solving problems, supporting users, and keeping systems running smoothly.