Java Production Support Engineer

Talent Vista Inc.

United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

dice.com

Tech stack

Java (Programming Language) Application Programming Interfaces (APIs) Amazon Web Services Amazon Elastic Compute Cloud Amazon S3 Data Analysis JIRA Cloud Computing Software Debugging DevOps Monitoring of Systems Identity and Access Management

+18 more

Microsoft SQL Server Object-Oriented Software Development Oracle (Applications) Performance Tuning Newrelic SQL Stored Procedures Multithreading Freeform SQL Java Application Server Enterprise Software Applications System Availability Spring-boot Cloudwatch Restful APIs Heap (Data Structure) Splunk Servicenow Microservices

Job description

We are seeking a proactive and technically proficient Java Production Support Engineer to join our production operations team. In this role, you will be responsible for ensuring the stability, reliability, and performance of our Java-based enterprise applications. You will handle complex Level 2 (L2) and Level 3 (L3) technical issues, manage critical incidents, and collaborate across high-performing engineering teams to maintain seamless service delivery., Production Support & Troubleshooting: Provide end-to-end support for Java applications Spring boot, identifying root causes of technical glitches and implementing permanent fixes. Incident Management: Lead the resolution of P1 (Critical) and P2 (High) incidents within defined SLAs. Coordinate with stakeholders and provide regular status updates during outages. Database Management: Write and optimize complex SQL queries, perform data fixes, and troubleshoot performance issues in Oracle and MSSQL u environments. Cloud & Infrastructure: Monitor and manage application health on AWS, utilizing cloud-native monitoring tools to ensure high availability. API & Microservices Support: Troubleshoot RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures. Cross-Functional Coordination: Act as a bridge between Development, DevOps, and Business teams to ensure smooth transitions from deployment to production. Documentation: Maintain detailed records of incidents, resolutions, and Root Cause Analysis (RCA) reports in ticketing tools.

Requirements

Strong command of Core Java and Spring Boot (Collections, Multithreading, Exception Handling, and OOPS concepts).
Hands-on experience in debugging Java code and analyzing thread/heap dumps.
Understanding of Microservices architecture and RESTful APIs.
Proficiency in Oracle and MS SQL Server. Ability to write stored procedures, triggers, and perform complex joins for data analysis.
Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
Expertise in using Ticketing Tools such as Jira, ServiceNow)
Familiarity with monitoring tools (e.g., Splunk, NewRelic).
Prior experience handling L2/L3 support in a high-pressure environment.
Must be willing to work in a 24x7 rotational shift model, including weekends and holidays.
Knowledge of ITIL frameworks (Incident, Problem, and Change Management).