SVP, IT Development - Servicing & Core Platforms

The SVP, IT Development - Servicing & Core Platforms will lead the modernization of our servicing and cardmember technology ecosystem, transitioning from legacy systems to cloud-native, API-driven platforms. This role will build and scale high-performing engineering teams, establish modern delivery practices, and partner with business leaders to deliver secure, scalable, cardmember-centric capabilities.

This role owns engineering strategy, platform architecture, and execution for core servicing.

Essential Job Functions

• Define and execute a multi-year servicing platform modernization roadmap
• Build and lead high-performing engineering teams.
• Establish cloud-native, API-first architecture and DevOps operating model
• Drive time-to-market improvements through modern SDLC, CI/CD, and platform engineering
• Partner with Product, Operations, and Risk to deliver customer self-service and agent tooling
• Own engineering governance, financial planning, and vendor strategy
• Ensure security, resiliency, and regulatory compliance in all platforms
• Mentor and develop senior engineering leaders

• Bachelors degree in technology, engineering, or related field.
• 12+ years in technology leadership, including leading large engineering organizations
• Functional and Technical knowledge of building and managing Customer Self Service platforms (Web & Mobile) preferably for a large financial institution
• Proven track record modernizing legacy platforms to cloud-native architectures

• Experience with modern technology stacks including:

• Cloud platforms (AWS, Azure, or Google Cloud Platform)
• API and microservices architectures
• Modern web/mobile delivery frameworks
• Relational and NoSQL data platforms.

Strong background in DevOps, CI/CD, and platform engineering

Experience delivering customer-facing digital platforms at scale

Strong executive communication and stakeholder management Preferred

• Experience in servicing platforms (cards, lending, banking, or fintech)
• Experience of technologies and platforms related to Customer Journey Management, Customer Relationship Management, Workforce Management System, Work Case Management, Electronic & Paper Communication (Rendering, Printing & Delivery)
• MBA or advanced technical degree.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.