IT Service Design Lead

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations., Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Related Jobs Citizens Banker Citizens Worcester, MAOn-Site Sales Loans Planning Coaching Leadership Upskilling Investments Refinancing Multitasking Communication Cash Handling Mental Health Outbound Calls Mortgage Loans Professionalism Problem Solving Self-Discipline Customer Service Financial Policy Career Management Wealth Management Commercial Banking Digital Technology Time Off Management Smartphone Operation +0 IT Service Design Lead Leidos Concord, MAOn-Site Writing Surveys Research Advising Equities Operations Leadership Management Resilience Scalability Market Data Multi-Cloud Accountability Service Design Problem Solving Ancient History Customer Service Customer Support Project Delivery Cloud Engineering Usability Testing Service Management Business Strategies User Interface (UI) User Experience (UX) CompTIA Security+ CE User-Centered Design IT Service Management Technology Ecosystems Information Assurance Workshop Facilitation IAT Level II Certification Quantitative Data Analysis Key Performance Indicators (KPIs) AWS Certified Solutions Architect Cisco Certified Network Associate Security (CCNA Security) +0

Google IT Support

Google Project Management

Loans Planning Coaching Leadership Upskilling Investments Refinancing Multitasking Communication Cash Handling Mental Health Outbound Calls Mortgage Loans Professionalism Problem Solving Self-Discipline Customer Service, * High School degree or GED required

• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred skills/experience

• 1 year cash handling experience, Worcester, MA, *On-Site Biology Timelines Chemistry Visionary Scheduling Operations Management Innovation Creativity Calibration Biochemistry Ion Exchange Spectrometry Communication Data Analysis Presentations Chromatography Detail Oriented Self-Motivation Microsoft Excel Data Processing Drug Development Data Acquisition Mass Spectrometry Experimental Data Laboratory Safety Solution-Oriented Biopharmaceuticals Advanced Analytics Sample Preparation Workflow Management Experimental Design Chemical Engineering Laboratory Equipment Independent Thinking Organizational Skills Software Documentation New Product Development Artificial Intelligence Electronic Lab Notebook Pharmaceutical Sciences Protein Characterization Engineering Design Process Size-Exclusion Chromatography Personal Protective Equipment Cross-Functional Collaboration Empower 3 Chromatography Software +0

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice., * Meaningful work & relationships - You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.

• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more., * Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency
• The salary range for this position is $24.69 - $26.84 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to, the budget, the work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.