Network Support Engineer

to support the networking environments that enable our patient monitoring and healthcare technology solutions. This role is responsible for troubleshooting network-related issues, supporting customer deployments, assisting with integrations, and collaborating with internal teams and customer IT departments to ensure reliable system performance.

The ideal candidate has a strong foundation in enterprise networking, enjoys problem-solving, and is comfortable working directly with customers and cross-functional teams., Network Support Engineer I to join our Interoperability & Network Support team. This role is responsible for supporting enterprise network environments that enable the successful deployment and operation of company’s products and solutions. The ideal candidate will have a strong foundation in networking technologies, excellent troubleshooting skills, and a passion for delivering exceptional customer support. This position works closely with customers, field service personnel, engineering, IT, and other cross-functional teams to resolve technical issues, support integration projects, and contribute to continuous improvement efforts.

What You’‘ll Do

• Troubleshoot and support enterprise network infrastructure, including connectivity, routing, switching, performance, and availability issues
• Evaluate network environments to ensure compatibility with company products and solutions
• Assist customers and field personnel with technical support and network-related troubleshooting
• Manage support cases, document findings, and drive issues through resolution
• Support network technologies including routers, switches, firewalls, authentication services, and network management tools
• Develop and maintain technical documentation, implementation guides, and knowledge base articles
• Participate in integration and interoperability projects
• Deliver knowledge-sharing and training sessions to internal teams
• Collaborate with Engineering, IT, Operations, Quality, and external partners to support customer success

Required

• Bachelor’’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience
• 1-3 years of experience supporting enterprise network environments
• Understanding of Layer 2 and Layer 3 networking fundamentals
• Knowledge of TCP/IP, IP addressing, subnetting, VLANs, routing, and switching
• Experience troubleshooting enterprise network environments
• Familiarity with core network services such as DHCP, DNS, and NTP
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively within a team environment

Preferred

• CCNA, Network+, or similar networking certifications
• Experience with Cisco, Aruba, or similar enterprise networking technologies
• Exposure to STP/RSTP, VLAN trunking, LACP, switch stacking, and redundant network connectivity
• Familiarity with multicast networking concepts, including IGMP, IGMP Snooping, PIM, and related technologies
• Experience with network monitoring and management platforms
• Knowledge of network security concepts including segmentation, authentication, and access control lists (ACLs)

The Location is Northern New Jersey, this is hybrid commute to work. 3 days from the office per week. Permanent position with great benefits. Base salary range is 90-110K per year.

One of our clients, medical devices and services company is looking for an enthusiastic Network Support Engineer.