Principal Technical Program Manager, Accelerator...

As a Principal Technical Program Manager, you’ll orchestrate end-to-end product launches for Amazon Connect’s cloud-based contact center technology that leverages Artificial Intelligence to provide engaging, dynamic, and personal customer service experiences. You’ll coordinate complex, cross-functional initiatives that span multiple teams both within and outside of Amazon Connect, managing stakeholder relationships and ensuring successful product delivery from conception through beta testing to full market launch., * Program Management:

• Develop and maintain comprehensive product launch schedules and roadmaps

• Create and track program milestones, dependencies, and critical paths

• Identify and manage risks, creating mitigation strategies proactively

• Lead cross-functional meetings and drive decision-making processes

• Product Launch Management

• Orchestrate end-to-end product launch activities across all departments

• Coordinate launch materials, and customer-facing collateral

• Establish launch metrics and track success criteria

• Beta Program Management

• Design and execute beta programs with key customers

• Collect and analyze feedback from beta participants

• Manage beta customer relationships and expectations

• Translate beta insights into actionable product improvements

• Stakeholder Management

• Maintain clear communication channels with internal teams and external partners

• Create and distribute regular status updates to all stakeholders

• Align sales and marketing teams on product positioning and timing

• Work with customer success teams to ensure smooth customer adoption

A day in the life

Your day begins with a cross-team engineering sync where you coordinate development priorities between Amazon Connect and partner teams. Throughout the day, you’ll analyze beta program feedback, refine product requirements, and conduct stakeholder meetings to align teams on upcoming launch milestones. You’ll collaborate with engineers to resolve technical challenges, prepare executive updates on program status, and work with customer success teams to ensure seamless adoption pathways for new features.

7+ years of technical product or program management experience

• 10+ years of working directly with engineering teams experience

• 5+ years of software development experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 8+ years of hands-on work managing complex technology projects experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional., The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

Are you passionate about revolutionizing customer experiences through innovative AI solutions? Join the AWS Applied AI Solutions organization where you’ll lead strategic program management initiatives that transform how businesses operate and serve their customers.