AI-Enabled Executive Assistant, Office of the Chief Technology & Innovation Officer

The American Arbitration Association is seeking an AI-Enabled Executive Assistant to serve as a trusted partner to the Executive Vice President, Chief Technology & Innovation Officer. This role provides high-level executive, operational, communication, and knowledge-management support to help maximize executive productivity and strengthen the effectiveness of the Information Services, Innovation & Data organization.

This is not a traditional executive assistant role. In addition to providing core executive support, this position will use AI-enabled tools, automation, and modern productivity practices to streamline administrative work, improve workflows, organize information, and support executive communications and decision-making.

What You’ll Do

• Manage the CTIO’s calendar, travel, expense reporting, correspondence, meeting preparation, and related executive support activities.
• Anticipate priorities, deadlines, commitments, and issues to ensure the CTIO is informed, prepared, and focused on high-value work.
• Coordinate leadership meetings, including agendas, materials, action items, follow-up, and stakeholder communications.
• Serve as a liaison between the CTIO’s office, ISID leadership, business stakeholders, vendors, and external partners.
• Prepare executive-ready presentations, briefing materials, reports, talking points, organizational updates, and meeting content.
• Conduct research and synthesize information into concise summaries, recommendations, and decision-support materials.
• Use AI-enabled tools and productivity technologies to improve executive effectiveness, reduce manual effort, and streamline administrative processes.
• Develop and maintain AI-assisted workflows, templates, prompts, and productivity resources supporting executive and departmental operations.
• Support ISID procurement, invoice processing, vendor administration, budgeting, operational reporting, and key initiative tracking.
• Organize and maintain executive materials, presentations, policies, procedures, vendor information, operational documentation, and other knowledge assets.
• Help improve the accessibility, accuracy, and usability of ISID information so it can be effectively used by employees and AI-enabled tools.
• Handle confidential, sensitive, and high-priority matters with professionalism, discretion, and sound judgment.

Do you have experience in Research?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Business Administration, Communications, Information Systems, Operations Management, or a related field, plus 4-6 years of progressively responsible experience supporting senior executives; or an equivalent combination of education, training, and experience.

• Experience using AI-enabled productivity tools, such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar technologies, to improve productivity, communications, research, and content development.
• Strong proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Exceptional organizational, planning, communication, and time-management skills.
• Ability to prepare polished executive-level communications, presentations, summaries, and reports.
• Strong judgment, discretion, and professionalism in handling confidential and sensitive information.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding of knowledge management, content organization, workflow automation, or business process improvement practices preferred.
• Experience supporting a senior technology, innovation, data, operations, or business executive preferred.
• Comfort learning and adapting to emerging technologies and evolving business needs.

Core Competencies

Success in this role requires strong executive productivity, polished communication skills, sound judgment, discretion, technical adaptability, knowledge-management discipline, and a continuous-improvement mindset.

Pulled from the full job description

• Loan repayment program
• 403(b) matching
• Pet insurance
• 403(b)
• Health insurance
• Paid time off
• Vision insurance, We offer a competitive compensation package, including incentive opportunities. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage; student loan repayment; a 403(b) retirement plan with a substantial company match; discounted pet insurance; and generous paid-time-off benefits.

The American Arbitration Association is the leading provider of arbitration and mediation dispute resolution services. Named one of the 50 best nonprofits to work for by the NonProfit Times, our employees enjoy rewarding careers in a fast-paced, mission-driven, and results-oriented environment.