CRM & AI Operations Specialist

You’ll serve as the first line of support for CRM users-troubleshooting issues, maintaining data accuracy, and supporting daily system operations. You’ll also gain exposure to AI tools and automation in a fast-paced call center environment., * Provide first-level CRM support and troubleshooting

• Manage user setup, roles, and access
• Perform data audits to ensure accuracy
• Assist with reports and dashboards
• Monitor AI tools (chatbots, workflows)
• Support onboarding and CRM adoption
• Identify workflow improvements and partner with teams

We’re seeking a detail-oriented, technically curious CRM Administrator to join a growing operations team. This entry-level to early-career role is ideal for someone interested in the intersection of technology, customer experience, and data., * Experience with CRM systems (Salesforce, HubSpot, Zendesk)

• Basic reporting and Excel skills (pivot tables, formulas)
• Comfortable with technology and AI concepts
• 0-2+ years in CRM, operations, or support
• Call center or high-volume environment experience preferred

Core Skills:

• Problem-solving and adaptability
• Professionalism in fast-paced settings
• Strong ownership and learning mindset
• Ability to follow processes while driving outcomes

CRM & AI Operations Specialist