System Support Specialist

You’ll be the go-to expert for our team’s technology needs. Day-to-day, you can expect to:

• Serve as the primary support contact for the DigiMEP platform - handling customer support, system configuration, onboarding new users, and keeping survey forms up to date.
• Provide advanced technical support across hardware, software, networking, audio/visual, and telecom systems.
• Support office computers, phone systems, and computer data services for internal staff.
• Test and evaluate new technologies while maintaining current and legacy systems.
• Partner with the Chief Information Technology Officer on project planning and implementation.
• Train and empower staff with personalized, hands-on technology guidance.
• Handle employee on-boarding and off-boarding from an IT perspective, making first days seamless.
• Identify inefficiencies and proactively recommend improvements to our systems and workflows.
• Communicate clearly with internal and external stakeholders at all levels to resolve issues fast.

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, We want someone curious, resourceful, and people-first. Here’s the background that sets you up for success:

• Education: Bachelor’s degree in Computer Science, Information Technology, Systems Administration, or a related field - or equivalent hands-on experience.
• Experience: 2+ years in a technical support or IT role.
• Communication: Exceptional verbal and written communication skills; you can explain complex tech concepts to anyone.
• Customer Focus: Genuine passion for helping people and building positive relationships with colleagues and clients.
• Problem-Solving: Strong critical thinking skills and creativity when troubleshooting tricky issues.
• Technical Proficiency: Microsoft Office Suite, PostgreSQL databases, networking fundamentals, mobile app technology, and cloud computing.
• Networking Know-How: Solid foundation in network connectivity, installation, and troubleshooting.
• Self-Starter: Able to manage multiple competing priorities independently with minimal supervision.
• Always Learning: Genuine enthusiasm for staying current with the latest technology trends and tools.

Bonus Points (Nice to Have)

• Experience with DigiMEP or similar field management platforms.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting mobile app ecosystems.