DSHS ESA IT System Administrator

The Department of Social and Health Services is seeking a System Administrator to join our Service Desk which provides statewide technical support to the Economic Services Administration, Community Services Division. This is an excellent opportunity to use your IT skills to support the technical needs of our employees. in person training will be required in either Spokane, Clallam, Thurston, or Pierce County.

Some of what you’ll do

• Provide remote systems administration involving systems analysis, planning, and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware, software systems, and systems environment
• Ensure security and availability of the Automated Client Eligibility System (ACES), Electronic Jobs Automated System, and Barcode system
• Diagnose and repair server hardware and provide server administration
• Receive remote technical assistance call requests through Avaya
• Provide network support services related to Local Area Network involving planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of physical network components
• Provide primary technical and customer support for Economic Services Administration IT Systems
• Participate in and lead regional and/or statewide projects
• Administration of mobile phones/communication devices
• Manage auxiliary IT devices and software resources

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a Associate’s degree?, * A Bachelor’s Degree including nine semester or 15 quarter hours of computer science courses AND four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases. OR

• An Associate’s degree or completion of an accredited vocational training program in an information technology or related program AND six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience or analyzing, designing or programming computer systems applications or databases.

OR

• Eight years of Information Technology experience.

Experience may substitute year for year of the required education.

Concurrently: a minimum of three years (within the last (4) years) experience implementing, maintaining, supporting, and administering multiple Windows 10 workstations or newer, MS Windows 2019 Server or newer, Microsoft Office 2019 or O365 or newer.

In this job, you will primarily have remote interaction with users, vendors, offsite personnel, and management via phone or using Remote Assistance/RDP to resolve complex issues. On occasion, you may be requested to travel to other locations to provide support., Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.