Tax System Program Manager (NCS) - BCIT

The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the City of Baltimore. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization. This role requires a leader who can navigate the complexities of a large public sector environment, manage diverse stakeholder interests, and ensure the program delivers on its objectives of improved efficiency, enhanced constituent services, increased revenue capture, and robust compliance., Strategic Program Planning:

• Develop and maintain the comprehensive program roadmap, charter, and governance structure.
• Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.

Governance & Leadership:

• Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.
• Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s).
• Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.

Financial Oversight:

• Manage the multi-million-dollar program budget.
• Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.

Stakeholder Engagement:

• Act as the central communication hub for all program stakeholders, including the Assessor’s Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public.
• Proactively manage expectations and build consensus.

Organizational Change Management (OCM):

• Champion and co-lead a comprehensive OCM strategy.
• Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.

Risk & Issue Management:

• Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political).
• Manage and resolve escalated issues from individual project teams.

Team & Resource Management:

• Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants.
• Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).

Integration & Technical Oversight:

• Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.

Education: Technical background including a Bachelor’s degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.

AND

Experience: Program Management - 5 years Progressive experience in managing large scale, complex technical transformations - 10 year’s Experience in financial systems is preferred Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy. Demonstrated knowledge of popular SDLC models, process, deliverables, and application.

Pulled from the full job description

• AD&D insurance
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account, $ 107,187.00 - $176,715.00 Annually

Hiring Salary Range:

$107,187.00 - $1 35,000.00 Annually

Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits