Director of Digital Services (NCS) - BCIT

The Director will report to the City’s Chief Data Officer. This position will be responsible for the following duties:

• Manage day-to-day operations of the Baltimore Digital Service team, including reviewing direct report work product, assigning project work, solving technical and non-technical problems, resolving conflict, making strategic decisions, defining project scopes and timelines, creating an inclusive and productive team culture, performance management, hiring, and training.
• Manage stakeholders and build relationships to ensure successful delivery of tools and products, including agency heads and directors, IT professionals, front-line service workers, Mayor’s Office staff, academic institutions, non-profit and philanthropy leaders, and residents.
• Leads the development of strategies, tools, and documents that aid in wide-spread adoption of digital service skills and approaches such as Agile project management and contracting, human-centered and user experience design, modern data stacks, and open source software.

Education: Bachelor of Science degree in Information Technology, Computer Science, Computer Engineering or a related discipline from an accredited college or university

AND

Experience: Seven years of application programming, systems design, hierarchical/relational database management and/or GIS experience; including three years of supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing, and promoting of subordinate employees. Excellent verbal and written communication skills. Previous IT experience in government is preferred.

Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred

Knowledge, Skills, and Abilities:

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.

• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.

• Knowledge of current trends and developments in network-based communications systems.

• Knowledge of computer-based communications protocols.

• Skill in developing database queries and generating reports.

• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.

• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.

• Ability to analyze, apply logic and solve technology problems.

• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.

• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.

• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.

• Ability to write detailed technical reports and analyses.

• Ability to develop a working knowledge of computer systems software and operating systems.

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits, The City of Baltimore Digital Services team simplify and increase access to City services through technology. Accessibility, equity, and efficiency are central tenets of the team’s mission, and its principal approaches are human-centered design and agile digital product development.